Service Centre Manager - Capital Glass

Belron Canada; Victoria; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading company in automotive glass repair is seeking a Service Centre Manager to lead a collaborative team. The role focuses on customer care and team leadership, requiring management experience and a passion for growth. Competitive salary and opportunities for advancement are offered.

Benefits

Comprehensive benefits and pension from day one

Opportunities for advancement and training

Predictable schedules and reasonable hours

Qualifications

• 3 years of management and/or leadership experience preferred.
• Sales experience is a bonus.
• Hands-on vehicle experience is an asset but not required.

Responsibilities

• Own the Service Centre and ensure customer care.
• Lead the team to achieve goals and monitor performance.
• Identify opportunities to increase revenue.

Skills

Leadership

Customer Relationship Management

Sales

Job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto, and Vanfax, we take this seriously, which is why we invest tirelessly in developing our people so they can realize their full potential.

We welcome applications from everyone and are firmly committed to diversity, equity, and inclusion in the workplace. We take pride in ensuring every member of our team feels empowered.

As a Service Centre Manager, you will play a hands-on role in the day-to-day operations of your Service Centre. You will support your team by being the reliable leader they can count on, holding yourself and others accountable for results, and creating a supportive environment that brings out the best in everyone. You will make a difference by adding your own touch to how things get done and leading by example.

If you are interested in leading a collaborative team that achieves results, this is the perfect place to start your career.

Your role at a glance :

Your responsibility is to own your Service Centre and serve as a role model for your team by building genuine customer relationships and taking pride in your store’s performance.

• Be the face of your Service Centre by ensuring all customers receive the care they deserve (90% of your time will be customer-facing).
• Add value to the customer experience and identify opportunities to increase your store’s revenue.
• Lead your team to achieve results by managing their time strategically, monitoring goals, and seeking help when needed.

Who you are :

• Preferably, you have 3 years of management and/or leadership experience. Sales experience is a bonus!
• You are interested in supporting your team and helping talented people grow.
• You see challenges as opportunities and are intrigued by new situations.
• Hands-on vehicle experience is an asset but not required.

Why Belron Canada will bring out your best :

• You will see the results of your work and have opportunities to try new approaches.
• Enjoy predictable schedules and reasonable hours—your work-life balance matters to us.
• Our comprehensive benefits and pension start from day one.
• As a growing organization, we offer opportunities for advancement, training, and skill development.

The pay range for a Service Centre Manager is $65,000 - $85,000 per year.

We understand that job applications can be time-consuming, and your time is valuable. Join our community and make a difference—bring out your best.

We believe genuine care enhances the customer experience, and it starts with investing in our team members’ careers.

Belron Canada is part of the Belron International family, a global leader in auto glass repair and replacement, and digital camera calibration. We operate over 325 service centres, 2 distribution centres, and 26 warehouses across 10 provinces, with over 1,200 employees.

Our pursuit of excellence drives us to provide sustainable, world-class care for our communities and the environment.