Service Center Associate

Stanley Black & Decker; Halifax; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading global tool company in Halifax seeks a Customer Service Associate. The role involves managing daily operations, enhancing customer satisfaction, and ensuring smooth service branch activities. Ideal candidates possess strong communication and sales skills, with opportunities for career advancement within a diverse and inclusive culture.

Benefits

Competitive compensation

Goodlife Fitness discounts

Employee product purchases

Career advancement opportunities

Qualifications

• Experience in a customer service role is an asset.
• Strong communication and organizational skills are vital.
• Ability to work effectively in a busy environment.

Responsibilities

• Provide exceptional service to maximize customer satisfaction.
• Manage warranty processes and operational decisions.
• Coordinate parts and tool orders.

Skills

Experience in retail sales

Effective communication skills

Strong sales and organizational skills

Ability to complete tasks within tight time frames

Working knowledge of computers

Ability to lift at least 20 lbs

Ability to follow operating procedures

Prior shipping/receiving experience

Tools

Microsoft Office

Job description

Make A Difference For Those Who Make The World

The What

As a Customer Service Associate, you will be part of a dedicated team based in Halifax, NS, reporting directly to the Branch Manager. Your role involves organizing and executing the daily operations of the service branch. You will utilize sales and customer service skills to maintain and enhance our corporate image and achieve set targets.

The Why

It takes great people to achieve greatness. We seek individuals with purpose and integrity, a relentless pursuit of excellence, and a passion for making things better for those who make the world. Join our global team of nearly 60,000 professionals working with brands like DEWALT, CRAFTSMAN, CUB CADET, STANLEY, and BLACK+DECKER.

At Stanley Black & Decker Canada, we are proud to have been recognized as Canada's Top Employers For Young People (2020-2022), Greater Toronto's Top Employers (2020-2022), and Canada’s Best Diverse Employers (2020-2022).

What you will get to do

• Provide courteous, knowledgeable, and efficient service to maximize customer satisfaction
• Manage warranty and company policies, making operational decisions daily
• Coordinate customer parts and tool orders
• Handle processes such as cash controls, returns, warranty, and paperwork to meet audit standards
• Maintain cleanliness standards
• Perform branch opening and closing duties, including cash registers and computers
• Implement branch promotions and programs like “Drop Box” with the Branch Manager
• Assist with shipping and receiving tasks
• Build and maintain relationships with Field Representatives and Territory Managers to increase service business

Who You are

• Experience in retail sales is an asset
• Effective communication skills
• Strong sales and organizational skills
• Ability to complete tasks within tight time frames
• Working knowledge of computers, especially Microsoft Office, is an asset
• Ability to lift at least 20 lbs
• Ability to stand for 95% of the workday
• Ability to follow operating procedures and organizational policies
• Prior shipping/receiving experience is an asset

What you get

• Opportunities for career advancement within a Fortune 200 company
• Competitive compensation and benefits
• Company perks like Goodlife Fitness discounts, employee product purchases, and more

Join us and take pride in empowering makers, doers, protectors, and heroes worldwide. We are more than tools; we are innovators and leaders in our industry. Be part of our journey to continue evolving and making an impact globally.

Working at Stanley Black & Decker means being part of a tech-driven, collaborative environment supported by over 58,000 professionals worldwide. Your ideas can reach millions as we shape the future of our iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS, and Black + Decker. Come build your career with us!

Who We Are

We are the world’s largest tool company, pioneers in solving problems and advancing manufacturing through innovative technology and Industry 4.0 initiatives. Committed to quality, environmental sustainability, and social responsibility, we have a rich history dating back to 1843 and continue to evolve as a vibrant, diverse, global company.

Global Benefits & Perks

Enjoy a competitive salary along with country-specific entitlements and benefits.

What You’ll Also Get

Career Opportunities: Grow and develop your skills across multiple career paths within our global organization.

Learning & Development

Access state-of-the-art learning resources, including our Lean Academy and online university, offering certificates and specializations from renowned institutions.

Diverse & Inclusive Culture

We value and embrace differences, fostering a fun and respectful workplace where everyone can thrive.

Purpose-Driven Company

Contribute to positive community impacts through volunteerism, sustainable practices, and corporate responsibility initiatives.