Service Barrie Customer Service Representative

City of Barrie; Barrie; On-site; CAD 60,000 - 80,000; Full time

Job summary

A municipal government is seeking candidates for the Service Barrie Customer Service Representative role in Barrie, Ontario. The position entails handling a high volume of customer inquiries and processing transactions. Candidates should have a college diploma in Office Administration, along with three years of relevant experience. This role offers a competitive hourly wage, part-time and full-time options, and various employee benefits including access to a pension plan and fitness memberships.

Benefits

Optional enrollment in the OMERS Primary pension plan

Employee and Family Assistance Program

Discounted fitness membership rates

Access to Perkopolis Perks program

Qualifications

• 3 years of experience in customer service roles.
• Demonstrated experience in an office work environment.

Responsibilities

• Provide frontline customer service regarding City services.
• Process various transactions and payments for City services.

Skills

Customer service skills

Office administration

Teamwork and collaboration

Education

Two-year College Diploma in Office Administration or related discipline

Job description

Posting Number: CP-25-02

Job Type: Future Temporary Full-Time and Temporary Part-Time Vacancies

Salary Range: $31.75 to $38.03 per hour

Location: Barrie, ON - Onsite (see below for more details)

Application Deadline: Wednesday, August 13, 2025 at 11:59 pm

*The City of Barrie is currently accepting applications for future temporary full-time and temporary part-time Service Barrie Customer Service Representative vacancies. Applying to this candidate pool enables a candidate's application to be maintained on file for six (6) months so that they may be considered should a temporary vacancy become available.

The Opportunity

Under the general guidance and direction of the Supervisor, the Service Barrie Customer Service Representative position is responsible for providing frontline customer service regarding the City's services, procedures, practices, policies, and programs. Specifically, this position receives a high volume of inquiries, requests and/or complaints through various channels of communication, identifies customer needs, and responds using research and data gathered from the knowledge base and customer relationship management (CRM) software and/or transfers inquiries/requests requiring specialized or technical information to the applicable City subject matter expert(s) for action and response. Additionally, this position processes various transactions and payments for City services and programs. Overall, this position plays an integral role in providing centralized, consistent customer service to internal and external customers with respect to the wide range of City services and programs.

Our Culture and Qualifications of the Job

Corporate Culture: Your workplace values align with our corporate values of Strive, Share and Care and you want to join us in providing exceptional services and programs to build a prosperous, growing and sustainable community.

Equally important to what we do is how we do it - your actions reflect our core accountabilities of Personal Awareness, Teamwork and Collaboration, Respect and Inclusion, Innovation, and Service Excellence, which define how we work together to succeed.

Education (degree/diploma/certifications)

• Two (2) year College Diploma in Office Administration, Business or a related discipline

Experience

• Three (3) years of experience performing duties related to the major responsibilities of the position
• Demonstrated experience in an office work environment
• Demonstrated experience in a front facing Customer Service role

Other Important Information

Location: City Hall, 70 Collier Street, Barrie, Ontario

Hours: The normal part-time hours of work are up to and including 24 hours per week. The normal full-time hours of work are 35 hours per week in accordance with the Collective Agreement.

Wage: This full-time position is within the CUPE Local 2380 Bargaining Unit with the following pay level and 2025 pay range:

• Pay Level: Level 5
• Hourly Pay Rate: $31.75 to $38.03

What We Offer: This position includes optional enrollment in the OMERS Primary pension plan, access to the Employee and Family Assistance Program (EFAP), discounted rates for City Fitness Memberships and Transit Passes, and access to the Perkopolis Perks program, which provides exclusive access to discounts on a wide range of products and services available to all City employees.

*Depending on the duration of a temporary full-time contract, there may also be coverage under the extended healthcare and dental benefit plans, as well as prorated sick and vacation time.

For full position details, and to apply, visit: https://barrie.hiringplatform.ca/processes/e3c5e6a6-16bc-4d19-b127-cd38d2c0ea4f?locale=en