Service Associate - Food Runner

Shangri-La Group; Toronto; On-site; CAD 30,000 - 60,000; Part time

Job summary

Join a leading luxury hotel as a Service Associate - Food Runner in Toronto, delivering exceptional guest experiences through attentive service and teamwork. The role requires a passion for food and hospitality, offering opportunities for professional growth and development within the hospitality industry.

Qualifications

• Minimum 2 years experience in a similar role, ideally in a luxury hotel.
• Fluency in English with high hygiene standards.
• Knowledge of fine dining service preferred.

Responsibilities

• Deliver a 5-Star experience to guests with attention to detail.
• Ensure compliance with hotel policies and service standards.
• Maintain cleanliness and presentation of dining areas.

Skills

Customer Service Excellence

Problem Solving

Communication

Safety Focus

Education

Smart Serve certification

Job description

Join to apply for the Service Associate - Food Runner role at Shangri-La Group

Join to apply for the Service Associate - Food Runner role at Shangri-La Group

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Shangri-La Toronto

With creativity, personal commitment and an emotional sense of true hospitality, make the most positive impact on guest experiences in the Restaurant through consistent application of Shangri-La’s core practices; maximizing Colleague, Guest and Owner satisfaction.

Shangri-La Toronto

With creativity, personal commitment and an emotional sense of true hospitality, make the most positive impact on guest experiences in the Restaurant through consistent application of Shangri-La’s core practices; maximizing Colleague, Guest and Owner satisfaction.

Primary Responsibilities

• Demonstrate a high level of integrity, provide a 5-Star experience to Guests and Colleagues in providing true Shangri-La hospitality from a caring family.
• As a true service Ambassador, meet service expectations proactively, promptly, professionally, with genuine care to attention, detail and efficiency.
• Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility.
• Ensure compliance to all hotel policies, standards and core practices
• As part of the Food & Beverage team, ensures quality service to guests with emphasis on cleanliness, efficiency, accuracy, professionalism and courtesy at all times.
• Remove soiled dishes, linen, silverware and restore/replenish settings.
• Polish all glassware and related tableware used in food service.
• Maintain positive internal and external relationships, familiarity with local venues, attractions, restaurants, events, and Shangri-La hospitality standards.
• Monitor and ensure smooth operations of appointed section, check for quality and cleanliness to designated F&B standards for all items.
• Participate on opening/closings, setups and breakdowns and ensure overall room ambiance, cleanliness, appropriate setting and presentation.
• Apply the necessary precautions with regards to food safety and hygiene standards.
• Provide assistance to other F&B colleagues, when needed and undertake other ad hoc related responsibilities, as required.
  
  

The Following Is Considered Mandatory For This Position

• Functional knowledge – Passion for food and strives to exceed expectations for service excellence with demonstrated understanding of international fine dining, wine, beverage and service standards commensurate of the leading hotels in the world.
• Customer Service Excellence – Exceptional service style, genuinely warm presence, friendly, sincere nature, drive for service excellence, internally proud, outwardly gracious and humble.
• Internal Service – appreciation that ‘internal customers’ (i.e. Cooks) are considered strategic partners.
• Communication – Excellent communication and social skills, 100% fluency in English with impeccable standards of hygiene and grooming.
• Safety Focus – Demonstrates safe work practices and looks for ways to minimize workplace injuries
• Decision making – Able to prioritize, making prompt, fair and reasonable decisions.
• Problem solving – Adept at juggling multiple needs, calmly, respectfully, creatively and successfully resolve problems, as required.
• Emotional maturity – Interacts with others in a respectful manner, with demonstrated qualities of sincerity, helpfulness, courtesy and humility.
• Ethical and professional conduct – Fulfills responsibilities with highest integrity.
• Technology proficiency – Operates and maintains all departmental equipment, fully competent with POS.
  
  

Shangri-La Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and will provide reasonable accommodation in the application and interview process for this position upon request.

Other Requirements

• Minimum 2 years previous work experience in a similar capacity, ideally in a world-class luxury hotel brand.
• Previous fine dining or luxury level service knowledge and training an asset.
• Flexibility in schedule and availability on weekdays, weekends, and/or holidays is required.
• Current Smart Serve certification
• Must be eligible to work in Canada

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Customer Service

• Industries

  Hospitality, Travel Arrangements, and Food and Beverage Services

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