Service Associate - Concierge

Shangri-La Group; Toronto; On-site; CAD 40,000 - 50,000; Full time

Job summary

A luxury hotel group in Toronto seeks a Service Associate - Concierge to deliver exceptional guest experiences. Candidates should have at least 2 years in high-end hospitality, proficiency in English, and demonstrate service excellence. The role includes proactive guest interaction and maintaining local knowledge. A flexible schedule is required for this full-time position.

Qualifications

• Minimum 2 years of relevant experience in an international, high-end hotel.
• Experience with Shangri-La Hotels and Resorts is advantageous.
• Proficiency in English; other languages are a plus.

Responsibilities

• Provide a 5-star experience to guests through Shangri-La hospitality.
• Maintain knowledge of local venues, attractions, and events.
• Assist guests with personal events, bookings, and reservations.
• Meet service expectations proactively and professionally.
• Demonstrate teamwork and safe work practices.

Skills

Service Excellence

Detail-oriented

Functional Knowledge

Operational Competence

Communication

Decision Making

Problem Solving

Emotional Maturity

Ethical Conduct

Technology Skills

Job description

Join to apply for the Service Associate - Concierge role at Shangri-La Group

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Location: Shangri-La Toronto

With exceptional, personalized assistance, facilitate arrangements on behalf of the guest, maximizing the balance between Colleague, Guest, and Owner satisfaction.

Primary Responsibilities

1. Provide a 5-star experience to guests, through Shangri-La hospitality from caring people.
2. Maintain expertise on and contacts with local venues, attractions, restaurants, tourism events, and local counterparts.
3. Interact with guests to provide information, assist with personal events, arrangements, bookings, tickets, and reservations.
4. Meet service expectations proactively, promptly, graciously, and professionally, with genuine care and attention to detail.
5. Demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy, and humility.
6. Night shifts may periodically be required.
7. Perform Service Associate - Bellperson duties and shifts when required.
8. Undertake other ad hoc related responsibilities as needed.

Mandatory Requirements

• Service Excellence – Warm, friendly, sincere, driven for service excellence, gracious, humble.
• Detail-oriented – Careful attention to details in a multi-tasking environment.
• Functional Knowledge – Familiarity with 5-star expectations for Front Desk, Reservations, and Service Center procedures, systems, and protocols.
• Operational Competence – Ability to learn and follow Shangri-La standards, programs, policies, and procedures.
• Communication – Proficiency in English; other languages are a plus.
• Decision Making – Ability to prioritize and make prompt, reasonable decisions.
• Problem Solving – Capable of managing multiple needs calmly and creatively.
• Emotional Maturity – Respectful interaction with others, demonstrating sincerity, helpfulness, courtesy, and humility.
• Ethical Conduct – Highest integrity in fulfilling responsibilities.
• Technology Skills – Competent with systems used within the department, including Windows-based programs and PDA technology.

Shangri-La Toronto complies with the Accessibility for Ontarians with Disabilities Act, 2005, and will provide reasonable accommodations during the application and interview process upon request.

Other Requirements

• Minimum 2 years of relevant experience in an international, high-end hotel.
• Experience with Shangri-La Hotels and Resorts is advantageous.
• Flexible schedule, including availability on weekdays, weekends, and holidays.
• Must be eligible to work in Canada.

Additional Details

Seniority Level: Entry Level

Employment Type: Full-time

Job Function: Management and Customer Service

Industries: Hospitality, Travel Arrangements, Food and Beverage Services