Service Assistant, Fertility

Cencora | Pharma solutions; Toronto; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking healthcare team as a Service Assistant, where your organizational skills and attention to detail will enhance patient experiences. In this dynamic role, you will help maintain a clean and welcoming environment, supporting a vital mission in fertility care. Your contributions will play a key role in the smooth operation of the clinic, ensuring that patients receive compassionate and discreet support on their fertility journey. If you thrive in a fast-paced setting and enjoy working collaboratively, this is an exciting opportunity to make a real difference in people's lives.

Qualifications

• High school diploma required; CSAO certification preferred.
• 1 year housekeeping experience is advantageous.

Responsibilities

• Clean and maintain medical equipment and patient areas.
• Assist with transporting supplies and specimens.
• Ensure cleanliness and stock supplies in clinic rooms.

Skills

Organizational Skills

Communication Skills

Teamwork

Adaptability

Attention to Detail

Education

High School Diploma

Certification in Central Sterilization Course (CSAO)

Job description

Be a part of something truly life-changing. At Mount Sinai Fertility, we combine cutting-edge science with compassionate care to guide patients on their fertility journey. If you thrive in a fast-paced environment where organization is key, this is a rewarding opportunity to make a real difference. As a Service Assistant, you'll be a vital part of our mission, ensuring the smooth operation of our clinic and directly contributing to the experiences of those we serve.

Is this you?

You are a highly organized and detail-oriented individual with a passion for creating a positive and welcoming environment for patients and colleagues alike. You possess excellent communication skills, both written and verbal, and have a knack for remaining calm and solution-oriented in a busy setting. You understand the sensitive nature of fertility treatment and are committed to providing discreet and compassionate support to those navigating this journey.

You are adaptable, eager to learn, and possess a strong work ethic. You thrive in a team-oriented environment and find satisfaction in knowing your contributions play a vital role in the smooth operation of our clinic and, ultimately, in supporting those seeking fertility care.

About Mount Sinai Fertility

Mount Sinai Fertility is committed to making the best options available to patients seeking to create families and preserve their fertility while supporting their overall health and well-being. We are an ambulatory unit, open 7 days a week with 3 satellite locations in the Greater Toronto Area. Our average annual number of treatment cycles is 3,400.

As a teaching hospital, we help train the next generation of fertility professionals. We offer a wide range of fertility treatments including: Cycle Monitoring, Timed Intercourse, Intrauterine Insemination (IUI), In Vitro Fertilization (IVF), Intracytoplasmic Sperm Injection (ICSI), Pre-Implantation Genetic Testing (PGT), Frozen Embryo Transfer (FET), Medically Indicated Fertility Preservation, Egg Freezing and Sperm Banking.

In this role you will:

1. Clean instruments, patient equipment, exam beds, stretchers, and fridges.
2. Wrap and pouch instruments to send to central sterilizing.
3. Pick up linen carts, fold and distribute clean linen, ensure adequate supplies of linen, collect soiled linen from all units, and replace bags in linen hampers.
4. Stock individual clinic rooms with linen, medical and surgical supplies.
5. Distribute mail.
6. Ensure cleanliness of bathrooms and top-up supplies as required.
7. Assist with transporting equipment, nutritional supplies, files and records to and from the main hospital.
8. Receive supplies via courier for medical-surgical carts. Direct orders and distribute to the ordering office.
9. Vacuum filters and ceiling vents as required.
10. High level disinfection of ultrasound probe.
11. Collect and deliver patient specimens.
12. Pick up medications from MSH pharmacy as required.
13. Environmental room turnover and terminal clean.
14. Perform other duties consistent with the job classification as assigned.

Job Requirements

Mandatory

• Successful completion of a high school diploma.

Preferred

• Certification in Central Sterilization Course (CSAO).
• 1 year housekeeping experience.

Skills and Knowledge

• Ability to take direction and work co-operatively in a fast-paced team environment.
• Ability to meet the physical demands of the position in order to perform the essential duties of the job which requires frequent standing, bending, reaching, and lifting of patients/equipment for extended periods of time.
• Ability to establish and maintain positive working relationships with patients/families/co-workers.
• Demonstrated proficiency in communication skills, both verbal and written.
• Ability to be flexible/adaptable in a quickly changing work environment.
• Demonstrated satisfactory work performance and attendance history.

If this sounds like you and you feel ready to build your career within health care, apply now and let us know why you’d be a great addition to our team.