Service Appointment Coordinator

The Humberview Group; Old Toronto; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join an established automotive group as an Appointment Coordinator, where your role is vital in connecting customers with services. This dynamic position involves making outbound calls, managing service appointments, and ensuring customer satisfaction. With a focus on growth and mentorship, you’ll thrive in a supportive environment that values your contributions. Enjoy exclusive perks, a strong rewards program, and a commitment to work-life balance. If you’re driven and passionate about providing excellent service, this opportunity is perfect for you. Become part of a team that celebrates success and encourages professional development.

Benefits

Career Growth Opportunities

Bonuses and Incentives

Comprehensive Benefits

Team Member Pricing

Social Events

Work-Life Balance

Mentorship and Training

Qualifications

• Previous experience in customer service and automotive BDC is preferred.
• Strong communication skills and ability to meet production goals.

Responsibilities

• Make 80-100 outbound calls daily to ensure customer satisfaction.
• Assist customers with service reminders and scheduling.

Skills

Communication Skills

Customer Service

Automotive BDC Experience

Fast-paced Environment Adaptability

Technology Systems Proficiency

Education

High School Diploma

Tools

CDK Software

Job description

Are you looking to be a part of a fun, motivating team? To have your efforts be valuable and crucial to both customers and the business? Look no further!

Audi Midtown Toronto is currently looking for an experienced Appointment Coordinator to join their team in Toronto.

The Appointment Coordinator is a highly motivated individual who will be responsible for effectively handling customers and creating appointments for the Service team.

The Appointment Coordinators help turn customer's concerns and reminders into appointments, and inbound calls into being a part of the Audi Midtown Toronto business. The Appointment Coordinator is a valuable asset to our dealership!

Audi Midtown Toronto is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and winner of Canada's Best Managed Companies program for 2024. As automotive specialists, we represent 5000 vehicles. 20 Stores. 18 Brands. And 1 Promise:Serving you better, each and every day.

Why Join HG:

• Career Growth: Unlock opportunities for advancement within our organization.
• Rewards Program: Enjoy bonuses and incentives, including a referral bonus of up to $2,000.
• Comprehensive Benefits: Competitive compensation with health, dental, travel, and life insurance, RRSP match and an Employee Assistance Program (EAP).
• Excellence Recognition: Proudly awarded as one of Canada's Best Managed Companies in 2024.
• Established Legacy: With over 60 years of service, our loyal customer base forms the foundation of our success.
• Mentorship: Receive training and support from our leadership team.
• Exclusive Perks: Access Team Member pricing on vehicles, services, and accessories, plus discounts on brands and gym memberships.
• Social Engagement: Engage in social events like sporting gatherings and BBQs.
• Work-Life Balance: No Sunday or holiday work plus long weekends off all summer-long for more time with family.
• And much more for you to discover!

Job Duties:

• Make 80-100 outbound calls each day to follow up and ensure customer satisfaction with their visit.
• Assist our customers by reminding/scheduling what services are due/recommended by the manufacturer.
• Handle service reminders, campaigns, recalls and internet opportunities.
• Following up on customer inquiries for the service department.
• Following up with past customers in the database.
• Other duties as required.

What We Look For:

• Previous Automotive BDC experience is preferred.
• Experience using CDK software is an asset.
• Must have excellent communication skills.
• Prior experience in a customer service role is required.
• Able to work well in a fast-paced environment.
• Must be comfortable with computers and technology systems.
• Strong record of customer satisfaction results.
• Team-oriented individual.
• Must have the drive and desire to meet production goals and expectations.
• Experience in a dealership service department would be considered an asset.

At The Humberview Group, finding great people who are enthusiastic and driven is most important. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.

Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you!

We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process. We thank all candidates, but only those selected for an interview will be contacted.