Service and Warranty Technician

The Cedarglen Group Inc.; Calgary; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player in home construction is seeking a Service and Warranty Technician to ensure customer satisfaction through effective problem-solving and repair skills. This role involves diagnosing warranty-related concerns, performing repairs, and collaborating with trade partners to enhance product quality. The ideal candidate will have a strong customer service background, excellent communication skills, and the ability to work independently while managing time efficiently. Join a company that values innovation and a superior customer experience, and be part of a team that has earned recognition as Calgary's Builder of Choice for eight consecutive years.

Qualifications

• 5+ years of customer service experience in a related field.
• Knowledge of local construction practices and materials.

Responsibilities

• Investigate and resolve warranty claims from homeowners.
• Perform general repairs including carpentry and handyman tasks.
• Maintain accurate records of service visits and warranty claims.

Skills

Problem-solving skills

Communication skills

Customer service experience

Attention to detail

Time management

Education

High school diploma or equivalent

Technical certifications

Tools

Microsoft 365 applications

Various proprietary software

Job description

Job Title: Service and Warranty Technician

Cedarglen Homes has been helping Calgarians build their dream home in Calgary for over 40 years. Throughout this time, we have earned numerous awards and recognition including being named Calgary’s Builder of Choice for the past 8 consecutive years. At Cedarglen Homes, we value innovation and are passionate about providing a superior customer experience to our homebuyers as they progress throughout the homebuilding journey.

Job Summary:
The Service and Warranty Technician is responsible for diagnosing and resolving warranty-related concerns for homeowners while representing the company in a professional and customer-focused manner. This role requires strong problem-solving skills to address issues efficiently while balancing the interests of suppliers, the company, and homeowners. The technician will use technology, communication, and hands-on repair skills to ensure timely resolutions and customer satisfaction.

Key Responsibilities:

1. Investigate, assess, and resolve warranty claims from homeowners, ensuring accurate diagnosis of issues and determination of liability.
2. Perform general repairs, including carpentry and other handyman tasks.
3. Effectively communicate solutions through writing, speaking, and online video.
4. Maintain accurate records of service visits, warranty claims, and resolutions.
5. Collaborate with trade partners, suppliers, and Service and Warranty Team members to ensure timely completion of outstanding deficiencies.
6. Provide root cause analysis and corrective feedback to improve product quality and reduce future warranty claims.
7. Ensure compliance with company policies, safety standards, and local, provincial, and federal regulations.
8. Work independently while effectively collaborating with team members and management.
9. Utilize multiple online programs and apps in a paperless environment for documentation and scheduling.
10. Perform quality control duties, reporting findings to builders and management.

Qualifications:

1. High school diploma or equivalent; technical certifications are preferred.
2. Minimum of 5 years of customer service experience in a related field.
3. Knowledge of local construction practices and materials.
4. Carpentry skills, with proficiency in basic plumbing, electrical, and other home repair areas.
5. Proficiency in both written and verbal communication.
6. Excellent problem-solving abilities and strong attention to detail.
7. Ability to work independently and manage time efficiently.
8. Computer skills including Microsoft 365 applications and various proprietary software.
9. Valid Class 5 driver’s license and reliable transportation for travel between job sites.

Physical Requirements:

1. The ability to lift and carry heavy tools and equipment.
2. Comfortable working in both indoor and outdoor environments.

Cedarglen Homes is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.

Only those selected for an interview will be contacted.