Service Advisor (Winnipeg, Portage Ave)

FOUNTAIN TIRE; Winnipeg; On-site; CAD 50,000; Full time

Job summary

Join a forward-thinking automotive repair shop as a Service Advisor! This role offers competitive compensation and comprehensive benefits, including health, dental, and vision programs. You'll be a vital part of a supportive team, focusing on customer satisfaction and service excellence. With opportunities for skill development and advancement, this position allows you to thrive in a dynamic environment while enjoying great discounts on services. If you're passionate about customer service and the automotive industry, this is the perfect opportunity for you!

Benefits

Comprehensive health, dental, and vision benefits

RRSP program with company matching

Skill development and training programs

Great discounts on tires and services

Qualifications

• Experience in the automotive or tire industry is an asset.
• Must possess effective listening skills and customer service attitude.

Responsibilities

• Create work orders and arrange bookings for technicians.
• Provide service quotes and follow up with customers.
• Assist in inventory management and safety initiatives.

Skills

Customer Service

Effective Listening

Automotive Knowledge

Teamwork

Education

Valid Driver's License

Job description

Overview

Fountain Tire Winnipeg (Portage Ave), an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as a Service Advisor!

At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy some great benefits:

Whatis in it for you?

• Competitive compensation: $50,000 per year + Annual bonuses!
• Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
• We will develop your skills and certifications with our excellent training program & opportunity for advancement
• The opportunity to work with an excellent team and great customers
• Regular day shifts
• Great discounts for you and your family on tires, parts and mechanical services

Primary Responsibilities:

• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts

What does it take to get on track?

• Experience in the automotive repair industry or tire industry is an asset
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of passenger, light truck and, specialty tires and mechanical services
• Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
• Excellent customer service and a great attitude are a must
• A team player who takes pride in their work

At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow. If you are interested apply in-store or online today!