Service Advisor - Waterloo Honda

AutoCanada; Southwestern Ontario; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading automotive dealership group is seeking a Service Advisor to deliver exceptional customer experiences. The ideal candidate should have at least 2 years of dealership experience and strong communication skills. Responsibilities include estimating repair costs, welcoming customers, and coordinating with technicians. This role offers competitive compensation and numerous professional development opportunities in a dynamic work environment.

Benefits

Competitive Compensation and Benefits Package

Employee Vehicle Purchase & Service Plans

Family Assistance Programs

Company-wide appreciation events

Professional development opportunities

Qualifications

• Minimum of 2-year dealership experience in a Service Advisor role is preferred.
• Proven ability to provide an exceptional customer experience.
• Ability to thrive in a fast-paced environment with many priorities.

Responsibilities

• Estimating cost and time needed for repairs.
• Welcoming customers and discussing their needs.
• Answering customer inquiries in person or on the phone.
• Preparing repair orders detailing vehicle's problems.
• Connecting customers to the right auto technician.

Skills

Exceptional customer experience

Communication skills

Interpersonal skills

Organization skills

Tools

CDK

Job description

Join the ride!

Position : Service Advisor

Dealership : Waterloo Honda

Location : Waterloo, ON

Classification : Full-Time, Immediate Hire

Waterloo Honda is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heart ofour success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Your area of focus.

We are looking for an experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership.

What drives your day-to-day?

• Estimating the cost and time needed for a wide range of repairs.
• Welcoming customers and discussing their needs
• Answering customer inquiries, either in person or on the phone
• Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
• Prepare repair orders by detailing the vehicle’s problems or symptoms.
• Connecting customers to the right auto technician
• Test-driving vehicles to confirm the customers’ vehicle is repaired as needed.
• Maintaining automotive records by keeping track of problems and corrective actions

Must-haves.

• Minimum of 2-year dealership experience in a Service Advisor role, preferred
• CDK experience is an asset
• Automotive knowledge
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities
• Demonstrated communication and interpersonal skills
• Must be able to remain calm when customers and / or situations are not
• Organization and follow-up skills
• Experience and desire to work with technology

Perks.

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

If you need accommodation during the recruitment process, please inform your recruiter.