Service Advisor – South

Canadian Tire Corporation Ltd; Lethbridge; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join the renowned Canadian Tire Corporation as a Service Advisor in Lethbridge! In this full-time role, you'll collaborate within a vibrant team in a fast-paced Automotive Service Centre, providing exceptional customer service, managing auto service expectations, and ensuring a friendly experience. With numerous benefits including a reward and recognition program, ongoing training, and a diverse work environment, this position offers a great opportunity for growth and community involvement.

Benefits

Continued career opportunities

Profit-sharing

Work-life balance

Ongoing training and learning

Free coffee

On-site parking

Qualifications

• Valid driver’s license for the province of employment.
• Ability to lift and carry items, stand/walk for 8 hours.

Responsibilities

• Greet and assist customers in a friendly manner.
• Prepare work orders and manage customer expectations.
• Act as a liaison between customers and Service Centre employees.

Skills

Knowledge of automotive mechanics

Problem-solving skills

Strong communication skills

Interpersonal skills

Ability to work shifts

Tools

COSTAR

Job description

Service Advisor - South

Type: Fulltime

Location: Lethbridge, AB

Are you looking for a job where you can learn, meet people, have fun, share your ideas, and help customers in a family and diverse work environment? Would you like to join one of Canada’s most iconic and trusted companies? We’re 100 years young and we need you.

Job Summary

The Service Advisor works in a fast-paced Automotive Service Centre environment, communicating directly with customers and Service Centre employees, managing customers’ needs and expectations regarding auto service, maintenance, and repairs.

Benefits

• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Diverse, inclusive, and safe working environment
• Work-life balance
• Ongoing training and learning
• Reward and recognition program
• Group benefit plan (conditions apply)
• On-site parking
• Public transportation nearby
• Free coffee
• Working for an employer involved in the community
• Working for a locally owned business
• And much more

Responsibilities

1. Greet, assist, and thank customers in a friendly manner, over the phone and in person.
2. Offer professional and knowledgeable advice to build customer trust and loyalty.
3. Listen actively to identify customer concerns and problems regarding repair and maintenance of their vehicle.
4. Prepare work orders and review estimated costs with customers.
5. Manage customers’ expectations of when their vehicle will be ready.
6. Act as a liaison between customers and Service Centre employees.
7. Schedule service appointments.
8. Ensure compliance with Health and Safety regulations.

Requirements / Skills

• Knowledge of automotive mechanics
• Ability to work shifts (days, evenings, weekends, and holidays)
• Approachable
• Physical ability to stand/walk for 8 hours, lift and carry items, use a ladder, twist, turn, and reach
• Problem-solving skills, adaptability, decision-making
• Strong communication and interpersonal skills
• Ability to plan, organize, delegate, and follow up on tasks
• Valid driver’s license for the province of employment
• Good knowledge of COSTAR (asset)
• Experience in a similar role (asset)

Application Process

Apply for this job by providing:

• Full Name
• Email
• Phone Number
• Message to the employer (optional)

Eligibility and Availability

• Are you legally eligible to work in Canada? Yes / No
• Do you meet the minimum age required by law? Yes / No
• Are you in agreement with background, credit, and reference checks? Yes / No
• What employment arrangement are you seeking? Full-time / Part-time
• Availability: Weekdays, Evenings, Weekends
• Have you previously been employed with Canadian Tire? Yes / No
• If currently employed, does your employer know you are applying elsewhere? Yes / No / N/A
• Years of relevant experience: Less than 1 year, 1-2, 3-5, 6-10, Over 10
• Availability to start: how soon?