Service Advisor / Service Writer (Regina Commercial)

Fountain Tire; Regina; On-site; CAD 35,000 - 50,000; Full time

Job summary

Fountain Tire in Regina is looking for an Inside Sales Representative to provide exceptional customer service and assist with sales and service writing. You will be responsible for greeting customers, providing service quotes, and scheduling appointments. Join a great team and enjoy benefits like discounts on tires and health coverage.

Benefits

Great discounts on tires, parts, and mechanical services

Health, Dental and Vision Benefits

RRSP Matching Program

Opportunity to enter management training program

Qualifications

• 1 to 2 years of retail Customer Relations or Customer Service experience.
• Previous experience in the automotive aftermarket industry or passion for automotives.
• Current, valid driver’s license.

Responsibilities

• Greeting and communicating with customers on all aspects of repair.
• Providing service quotes and receiving customer authorization for work.
• Scheduling customer appointments for tire and mechanical service.

Skills

Customer Service

Time Management

Interpersonal Skills

Job description

Fountain Tire Regina (Henderson Drive) is searching for a friendly and dedicated individual to perform Insides Salesand Service Writing duties.

As part of the front-line staff, the Inside Sales Representativeis responsible for ensuring that all customers are provided with top-notch customer service, consultation and explanation of required vehicle services and tire service and tire requirements. Your duties will include :

• Greeting and communicating with customers on all aspects of repair
• Sharing product knowledge and technical expertise with Fountain Tire customers to build existing and new business.
• Providing service quotes and receiving customer authorization for work to be performed on customer vehicles, finalizing sales, and completing customer follow up.
• Scheduling customer appointments for tire and mechanical service.
• Recommending tire service, specialty tire service, wheel and mechanical service to customers.
• Ensuring that all products are billed accurately to the customer.
• Completing proactive calls to customers to determine their satisfaction level with the service received.

What does it take to get on track?

• Previous experience in the automotive aftermarket industry or a passion for automotives
• Excellent customer service and time management skills
• 1 to 2 years of retail Customer Relations and or Customer Service.
• Strong interpersonal skills with ability to build a team and work as a team.
• Ability to work well under pressure in a fast paced, ever changing high-volume environment
• Current, valid driver’s license

What do we offer? At Fountain Tire, you’ll have a great place to work :

• The opportunity to work with an excellent team and great customers
• Great discounts for you and your family on tires, parts and mechanical services
• Health, Dental and Vision Benefits and RRSP Matching Program
• The opportunity to enter our management training program to become a store Manager / Partner