Service Advisor / Sales - Ontario

Sun Auto Tire & Service; Ontario; On-site; CAD 70,000 - 90,000; Full time

Job summary

An automotive service provider in Ontario is seeking a Service Advisor to manage customer interactions, promote services, and ensure customer satisfaction. The ideal candidate will have strong communication skills and a commitment to quality service. This full-time position offers a competitive salary of up to $90K per year, depending on experience, along with various employee benefits including medical insurance and paid time off.

Benefits

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

Medical, Dental, and Vision Insurance

401(k) Retirement Savings Plan with Company Match

Qualifications

• Must be at least 18 years old.
• Must have a valid driver’s license.
• Ability to work a minimum of five days, including Saturdays.
• Prior experience as a Service Advisor is helpful.

Responsibilities

• Greet customers in a professional manner.
• Document customer concerns and service needs.
• Communicate service recommendations clearly.
• Provide accurate quotes for services.
• Conduct follow-up calls for customer satisfaction.

Skills

Customer service

Communication

Sales techniques

Job description

Join to apply for the Service Advisor / Sales - Ontario role at Sun Auto Tire & Service.

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Ramona Tire & Service Centers have been serving Southern California for over 45 years with honesty and integrity. Drive over to one of our 17 convenient locations for professional automotive service and new tires at reasonable prices. Experience the difference our shops make the next time you need automotive services. Our mission is to provide the highest quality customer service available anywhere.

The Sales / Service Advisor is responsible for selling and promoting all products and services offered by Ramona Tire while following the company’s store standards and expectations.

COMPENSATION : UP TO $90K PER YEAR, DEPENDING ON EXPERIENCE (Hourly + Bonuses)

Principal Duties and Responsibilities :

1. Promptly greet customers in a professional and courteous manner both in person and on the telephone using the company’s standardized customer service techniques.
2. Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
3. Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
4. Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
5. Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customers with updates throughout the day on the status of their services.
6. Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
7. Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
8. Track all new returns, core returns, and warranty parts for individual customers.
9. Other duties as assigned.

Employee Benefits :

• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!

Qualifications :

• Must be at least 18 years old
• Must have a valid driver’s license
• Ability to work a minimum of five days, including Saturdays.
• Prior experience as a Service Advisor is helpful, but not required. Professional appearance and proven ability to work in a process-driven environment.

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Retail

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