Service Advisor - RV Dealership

Traveland RV Supercentre; Nanoose Bay; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading RV dealership in Nanoose Bay is looking for a Service Advisor to enhance customer interactions. This role requires excellent communication skills and an eye for detail. Responsibilities include greeting customers, providing service estimates, and ensuring customer satisfaction. Applicants should have a high school diploma, with service experience preferred. Join our dedicated team for a rewarding career in the RV industry.

Benefits

Canada Life Coverage

Catered Staff Lunch - Monthly

Annual Incentive Mexico Trip

RRSP Matching

Qualifications

• A high school diploma or equivalency is required.
• Experience in a service-related position is preferred but not necessary.

Responsibilities

• Greet service department customers promptly and courteously.
• Articulate repair needs clearly to technicians.
• Provide accurate estimates of repair costs.
• Follow up on repairs and keep customers informed.

Skills

Excellent communication

Customer service skills

Attention to detail

Strong work ethic

Education

High school diploma or equivalency degree

Job description

Service Advisor – Recreational Vehicles

Service Advisor – Recreational Vehicles

If you are a natural people-pleaser and a good listener who also happens to love recreational vehicles, then our dealership has the perfect job for you. We need more than an RV Service Advisor; we need an outstanding communicator with a professional appearance and a strong work ethic, someone who is equally comfortable greeting customers as they are scheduling appointments and acting as a liaison between customers and service techs. Successful candidates will also have excellent follow-through skills and a sharp eye for details.

Responsibilities

• Attitude is everything—greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low pressure, high integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer unit care and operation
• Follow up on each repair and keep customers informed of progress
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Education And/or Experience

A high school diploma or equivalency degree is required. Experience in a service-related position is also preferred, but not necessary.

Benefits

• Canada Life Coverage
• Catered Staff Lunch - Monthly
• Annual Incentive Mexico Trip!!!
• RRSP Matching

About Us

Traveland RV Supercentres are here to provide you with quality and professional service from a dedicated team that will help make your RV and Motor Home experience a lifetime of enjoyment. Traveland is one of the largest RV dealers in Canada with a 10 acre site in Langley BC, Kelowna BC, Duncan BC, Nanoose Bay BC, Airdrie AB, Grande Prairie AB, Edmonton AB, Saskatoon SK, Weyburn SK, and Watrous SK.

Our goal is your complete satisfaction. We are proud to provide complete RV sales and complete RV service including: sales of new and used RVs, RV parts and accessories. If you have any questions about buying or servicing please contact us.

We will provide you with the best price and honest answers from one of the finest and most knowledgeable staff in the RV industry. We are here to help you make an informed decision.

Traveland RV is family owned and operated.

Come visit Traveland RV Supercentres or contact us today!