Service Advisor (Product Support)

BE Power Equipment; London; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

A leading equipment manufacturing company located in London, Ontario, is seeking a Service Advisor for their Technical Service team. The ideal candidate will have a mechanical aptitude, provide exceptional customer service, and troubleshoot technical issues over the phone. A background in the auto, agricultural, or tool industry is preferred. Benefits include a competitive salary, medical and dental benefits, and flexible work hours.

Benefits

Competitive salary

Group medical and dental benefits

Company RRSP matching plan

Flexible work hours

Employee discount program

Training and development opportunities

Modern work environment

Team socials and engagement events

Qualifications

• Experience in the Auto/Agricultural/Tool Industry preferred.
• Technical aptitude and mechanical inclination required.
• Experience with motors, pumps, and power equipment products.
• Experience in a service desk environment preferred.
• Exceptional interpersonal and communication skills necessary.
• Strong organizational and multitasking skills are essential.
• Proficiency in computer and Excel skills at an intermediate level.

Responsibilities

• Field incoming calls from end users and service centers.
• Provide technical assistance and troubleshoot over the phone.
• Identify new service center locations.
• Build relationships with service centers.
• Create training bulletins and resources.

Skills

Customer service

Mechanical aptitude

Communication

Problem solving

Organization

Multitasking

Job description

BE Power Equipment is a leading manufacturer of pressure washers, air compressors, generators and water pumps serving industrial markets in over 30 countries. Headquartered in Abbotsford, BC, our third generation, family-owned business is focused on designing quality products and delivering exceptional service.

We are currently looking for Service Advisor to join our Technical Service team.

The position will require a high level of customer service and mechanical aptitude with a ‘can do' attitude to resolving challenges and overcome obstacles. Our ideal candidate will possess exceptional communication, ability to trouble shoot technical issues over the phone and self management skills and be able to build impeccable rapport with our service center community.

Requirements

What is the day in the life of a Technical Advisor

• Field incoming calls from end users and service centers, provide technical assistance, trouble shooting, and deal with warranty claims and replacements.
• Assist predominantly via phone or email. Examples of calls could be: start up procedures on our machines, trouble shooting possible issues, additional parts identification, dealer location, and service center location
• Identify new service center locations that could be added to our offering.
• Building relationships with our service centers to strengthen our partnerships with them
• Participate in Service Schools with our dealer and service center network as conducted
• Help create training bulletins and resources for self help guides and troubleshooting
  
  

What we are looking for in a successful candidate:

• Preference given to candidates with experience in the Auto Industry/Agricultural Industry or the Tool Industry
• Have a technical aptitude and be mechanically inclined
• Have worked on motors, pumps and other power equipment products
• Preference to candidates that have worked in a service desk environment
• Be driven, self motivated and have a positive can-do attitude
• Have exceptional interpersonal, communication skills
• Have strong organizational and multitasking skills
• Be able to prioritize and self manage
• Be proficient with computer and excel skills to an intermediate level
  
  

Benefits

Why work at BE?

• Competitive salary commensurate with experience
• Group medical and dental benefits including Employee and family assistance program
• Company RRSP matching plan
• Flexible work hours and potential for hybrid work arrangement
• Healthy work life balance
• Employee discount program
• Training and development opportunities
• Modern, well-equipped work environment with excellent staff facilities
• Employee welcome package and other SWAG
• Excellent and collaborative team/work environment
• Team socials and engagement events in and outside of the office
  
  

We thank all applicants; however, only those considered qualified will be contacted for an interview.