Service Advisor - Power Equipment (Generators, Pressure Washers, Water Pumps)

BE Power Equipment; Abbotsford; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading manufacturer of power equipment is seeking a motivated individual to troubleshoot products and assist customers. The ideal candidate will have industry experience and a strong technical background. Competitive salary and excellent benefits are offered, including a salary continuance program, life insurance, and employee discounts.

Benefits

Salary continuance program

Life insurance

Mental Health & Wellness Resources

RRSP with 2.5% company match

Employee discounts on BE products

Paid community volunteering opportunities

Training and development programs

Strong culture of internal promotion

Modern facilities

Regular team-building and social events

Qualifications

• Experience troubleshooting equipment and being a 'go-to' product expert.
• Industry-related experience in power equipment, agriculture, automotive, or manufacturing.
• Knowledge of small engines or power equipment.

Responsibilities

• Troubleshoot products and equipment to resolve customer challenges.
• Answer customer requests regarding product information and warranty claims.
• Collaborate with service centers for technical assistance.

Skills

Troubleshooting

Problem Solving

Customer Service

Job description

We are the leading manufacturer of pressure washers, air compressors, generators, and water pumps serving industrial markets in over 30 countries. Headquartered in Abbotsford, BC, our third-generation, family-owned business is focused on designing quality products and delivering exceptional service.

We are proud to be recognized for the third year running as one of Canada’s Best Managed Companies.

Who you are :

• Independent, assertive, self-confident individual who takes initiative and controls your own activities.
• You manage multiple priorities and like to be challenged.
• You are competitive, a problem solver, and driven to get things done.
• You appreciate the freedom to take charge of your own assignments and see the results of your work.

What you'll do :

• Play an active role in troubleshooting products & equipment to resolve customer challenges or technical issues, using a "customer first" and "solution focused" mindset.
• Answer requests from customers regarding general product information, maintenance, repairs, and warranty claims.
• Collaborate with our service center network to provide the best technical assistance and training possible.
• Use your technical skills creatively in developing service bulletins & training packages.

Requirements

Our ideal candidate will have :

• Experience troubleshooting equipment (being a 'go-to' product expert).
• Industry-related experience in power equipment, agriculture, automotive, power tools, or manufacturing.
• Knowledge & experience working with small engines or power equipment.

Why work at BE?

• We offer a competitive salary with excellent perks & benefits.
• The salary range for this position is $50,000 - $65,000, dependent on skills & experience.
• Benefits include salary continuance program (Short-Term Disability coverage), life insurance, Mental Health & Wellness Resources through our Employee & Family Assistance Program, RRSP with a 2.5% company match, employee discounts on BE products, paid community volunteering opportunities, training and development programs, a strong culture of internal promotion, modern facilities, and regular team-building and social events.