Service Advisor - New & Used/ Truck Shop

Toromont Cat; Greater Sudbury; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading company in equipment service operations is seeking a Service Advisor. This role involves scheduling repairs, maintaining customer communication, and ensuring the smooth operation of service processes. The ideal candidate will possess post-secondary education and have at least 5 years of experience in service operations, ensuring a high level of customer satisfaction through effective service management.

Benefits

Flexible work schedules

Continuous learning and training opportunities

Competitive total rewards including wages and benefits

Qualifications

• At least 5 years of experience in service operations.

Responsibilities

• Schedule machine repairs and preventative maintenance for Technicians.
• Provide customer support via calls and follow-up during and after repairs.
• Manage local purchases, review work orders for invoicing.

Skills

Customer Support

Scheduling

Communication

Service Operations Knowledge

Problem Solving

Education

Minimum post-secondary education

Job description

Toromont Cat is looking for a Service Advisor to join our team! This position provides technical direction and accountability for scheduling all equipment repairs with internal and external teams within service operations, while maintaining good communication with customers throughout the repair cycle. The Service Advisor collaborates with the Supervisor and Coordinator to ensure quotes, timelines, and process flow support accurate and timely WIP (work-in-progress) processing.

As a Service Advisor, YOU will experience :

• Working within one of the safest organizations in the industry, where your safety and well-being are our top priorities
• Working for a best-in-class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously learn, grow, and develop with our Toromont team through internal training programs geared for your success
• Competitive total rewards, including wages, benefits, and premiums (as eligible)
• Flexible work schedules and opportunities across multiple locations in Eastern Canada

In a typical day, YOU will :

• Demonstrate safe, environmentally sound, and healthy work behaviors at all times, supporting Toromont’s Health and Safety Policies and initiatives
• Update and manage Service Scheduler accurately and promptly
• Schedule machine repairs and preventative maintenance for Technicians
• Coordinate with Service Supervisors, MSRs, and PSSRs to meet repair deadlines
• Provide customer support via calls and follow-up during and after repairs
• Open and structure work orders, check service letters, warranty status, customer pay arrangements, history, and codes for upload into Service Scheduler
• Collaborate with the Coordinator to ensure timely and accurate service reports from Technicians
• Source parts and tools during job setup and provide shipping instructions to the site
• Manage local purchases, review work orders for invoicing, and ensure credits and parts are processed and submitted
• Assist with Warranty and Goodwill processing, including documentation and no-charge claims
• Maintain current information for Service Supervisors, Product Support Manager, MSRs, and PSSR
• Review and maintain WIP daily to support invoicing and KPIs (Key Performance Indicators)

Must-haves for this role :

• Minimum post-secondary education
• At least 5 years of experience in service operations

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and a service mindset to ensure our Construction, Mining, and Power Generation customers succeed. We focus on people's strengths, our products, technology, and delivering an outstanding customer experience. Through our strong partnership with Caterpillar, Toromont Cat takes care of our employees who take care of our customers! Joining our team means becoming a member of the Toromont family. Your success is our success!