Service Advisor(MAT Leave Coverage )

Fraserway RV; Prince George; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Service Advisor and be the key contact for customers seeking RV service. This temporary role offers a chance to provide exceptional customer service while managing appointments and work orders. You will play a crucial role in ensuring customer satisfaction and quality service delivery. The ideal candidate will possess strong communication and organizational skills, with a passion for the RV lifestyle. This is an exciting opportunity to grow your career in a supportive environment that values teamwork and customer care. Don't miss your chance to thrive in this dynamic role!

Benefits

Career Growth Opportunities

Comprehensive Healthcare Benefits Package

Employee/Family Bursary Program

Employer-Matched RRSP Program

Friendly Work Environment

Discounts on RV Purchases, Rentals, and Parts

Qualifications

• 1+ year experience in customer service or sales preferred.
• Valid driver's license and reliable transportation required.

Responsibilities

• Greet customers and manage service appointments efficiently.
• Create and manage work orders for service clarity and accuracy.

Skills

Exceptional communication skills

Customer service skills

Organizational skills

Problem-solving abilities

Analytical skills

Basic computer skills

Education

High school diploma or equivalent

Tools

Appointment Scheduler software

Job description

Join Our Adventure as a Service Advisor!

Are you passionate about RVs and providing exceptional customer service? We’re looking for a Service Advisor to join our team and be the bridge between our valued customers and top-tier RV service!

Note: This is a temporary role for Maternity Leave coverage until April 2026.

What You'll Do:
As a Service Advisor, you will be the first point of contact for our customers seeking service, maintenance, and repair for their RVs, ensuring they receive top-notch service from start to finish. Your key responsibilities include:

• Greeting customers and understanding their service needs.
• Scheduling and coordinating service appointments using our Appointment Scheduler.
• Creating and managing work orders, ensuring clarity and accuracy for our technicians.
• Keeping customers informed throughout the repair process and providing timely updates.
• Collaborating with technicians and warranty advisors to ensure seamless service delivery.
• Performing quality control checks to uphold our high standards.
• Providing estimates and discussing service options with customers.
• Closing work orders promptly and ensuring accurate billing.

What We're Looking For:
While experience in the RV or automotive industry is a plus, we value skills and personality above all. We're looking for someone who:

• Has exceptional communication and customer service skills.
• Is highly organized and can manage multiple tasks efficiently.
• Demonstrates problem-solving abilities and a proactive approach.
• Works well under pressure and maintains a positive, professional attitude.
• Is empathetic and can handle customer concerns with tact and diplomacy.
• Has strong analytical skills to troubleshoot and resolve customer concerns.
• A collaborative spirit and willingness to work alongside technicians and fellow service advisors.
• Has basic computer skills and is comfortable with data entry and scheduling software.

Qualifications:

• High school diploma or equivalent life experience.
• Experience in customer service or a sales environment (1+ year preferred).
• Valid driver's license and/or reliable transportation to work.
• A strong desire to learn and grow within the RV service industry.

Working Conditions:

• Flexibility to work various shifts, including Saturdays and overtime as needed.
• Physical requirements include standing, bending, and occasional lifting.

Why join our team:

Since 1969, Fraserway RV, as a family venture, has been driven by a simple goal - to anticipate, exceed, and earn lifelong trust from our customers. We are looking for the best to join our team for our ongoing growth journey.

We’re proud to have been recognized with the RV Business Top 50 Dealer Award and the exclusive Blue Ribbon Award for excellence in customer care, staff training, marketing, and community service.

Our Vision
To be Canada’s #1 RV Adventure Company, inspiring individuals and families to fall in love with the RV lifestyle, create lifelong memories, and connect with nature through the joys of RVing.

Our Mission
As a team, we do everything possible to ensure our customers’ RV adventure dreams are realized.

In addition to becoming part of an exceptional team, we offer:

• Career Growth Opportunities: Advance your skills and take your career to new heights.
• Comprehensive Healthcare Benefits Package: Enjoy peace of mind with our competitive benefits.
• Employee/Family Bursary Program: Support for your continued education.
• Employer-Matched RRSP Program: Secure your financial future with our matching program.
• Friendly Work Environment: Join an ambitious team that values collaboration.
• Discounts on RV Purchases, Rentals, and Parts: Enjoy great savings on our products.

Compensation: $20.00 - $25.00 based on experience.

If you're excited for your next adventure and want to be part of a team that values top-notch customer service, we want to hear from you!

Please submit your application, including your resume and cover letter. Please note that as part of our recruitment process, pre-employment background checks will be conducted.

We thank all candidates for applying; however, only those selected for an interview will be contacted.

Don’t just work—thrive with us. Your next adventure starts here!