Service Advisor (London, First Street)

FOUNTAIN TIRE; London; On-site; CAD 60,000 - 80,000; Full time

Job summary

Fountain Tire is looking for a dedicated Service Advisor in London, Ontario. This role involves creating work orders, providing customer service, and managing vehicle service recommendations. Candidates should have 3-5 years of experience in the automotive repair or tire industry, excellent communication skills, and a valid driver's license. Enjoy competitive pay, comprehensive benefits, and opportunities for professional development in a supportive team environment.

Benefits

Competitive compensation

Health, dental, and vision benefits

RRSP with company matching

Training programs for skill development

Discounts on tires and services

Qualifications

• 3 to 5 years of experience in the automotive repair or tire industry.
• Working knowledge of passenger and light truck tires.
• Valid driver's license and satisfactory driver’s abstract.

Responsibilities

• Create work orders and communicate bookings with technicians.
• Provide service quotes, finalize sales, and follow up with customers.
• Ensure accurate billing and manage inventory processes.

Skills

Customer Service

Effective Listening

Problem Solving

Job description

Overview

Fountain Tire London (First Street), an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as a Service Advisor!

At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy some great benefits:

Whatis in it for you?

• Competitive compensation: $22 - $28 per hour
• Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
• We will develop your skills and certifications with our excellent training program & opportunity for advancement
• The opportunity to work with an excellent team and great customers
• Regular day shifts
• Great discounts for you and your family on tires, parts and mechanical services

Primary Responsibilities:

• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts

What does it take to get on track?

• 3 to 5 years of experience in the automotive repair industry or tire industry is preferred
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of passenger, light truck and, specialty tires and mechanical services
• Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
• Excellent customer service and a great attitude are a must
• A team player who takes pride in their work

At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow. If you are interested apply in-store or online today!