Service Advisor - Lethbridge, Alberta • Calgary

New West Truck; Lethbridge; On-site; CAD 45,000 - 58,000; Full time

Job summary

A dynamic truck service center in Lethbridge, Alberta is seeking a Service Advisor. You will welcome customers, organize maintenance services, and ensure excellent customer relations. Candidates should have a strong background in customer service, at least 1 year of experience in the automotive sector, and be fluent in English. Competitive compensation with additional benefits offered.

Benefits

Health insurance

Dental insurance

Life insurance

Career development programs

Monthly bonus

Qualifications

• Must possess outstanding customer service skills.
• Minimum 1 year industry experience in automotive or heavy-duty vehicles.
• Ability to work safely under pressure.

Responsibilities

• Welcome customers and gather vehicle information.
• Sell maintenance services and organize work schedule.
• Act as liaison between customer, Service, Parts, and Sales Departments.

Job description

Why work here

New West Truck Centres has access to the latest diagnostic tools and equipment. Surround yourself with certified technicians who specialize in Freightliner, Thomas Built, Sport Chassis, Detroit Diesel, Cummins, Autocar, and other heavy-duty truck brands.

Treated Well

Your direct manager is a well-respected and knowledgeable leader who remains calm and collected, even in challenging situations. They genuinely care about their team, listen to concerns, and offer guidance and support.

Trained Well

Employees have access to cutting-edge technological training, web training, career development programs, and in-house certifications to enhance skills and advance careers.

Paid Well

Our compensation package includes health, dental, EFAP, vision care, and life insurance. The salary range for a Service Advisor is $45,000 to $58,000, depending on education and experience. A monthly bonus is available.

The Role

Under the supervision of the Service Office Supervisor, the Service Advisor welcomes customers, gathers vehicle information, sells maintenance services, and organizes the work schedule while maintaining excellent customer service. The schedule is Wednesday to Saturday, 7:00 am to 5:30 pm.

Customer Relations – 70% of your time

• Verify vehicle details such as VIN, mileage, company, contact info.
• Act as liaison between customer, Service, Parts, and Sales Departments.
• Gather customer and vehicle data upon arrival.
• Inform customers of promotions and services.
• Verify payment methods before repairs.
• Ensure accuracy of data in the system.

Problem Solving – 40% of your time

• Engage in hands-on troubleshooting.
• Coordinate with technicians to ensure parts availability.

Education / Certification

• High School Diploma; post-secondary education in a related field is an asset.

Experience

• Outstanding customer service skills.
• Minimum 1 year industry experience (automotive or heavy-duty vehicles).
• Fluent in English; second language is an asset.
• Experience in heavy-duty trucks or automotive preferred.
• Ability to work safely under pressure.
• Professional appearance and demeanor.
• Effective communication skills.

Success Factors as a Service Advisor

• Internal drive and curiosity.
• Willingness to help.
• Continuous learning.

Other Details

• We welcome all qualified candidates; our workforce reflects our community.
• Professional references required.