Service Advisor (Langley)

Go Auto; City of Langley; On-site; CAD 40,000 - 60,000; Full time

Job summary

Go Auto is seeking an enthusiastic Automotive Service Advisor to join their team in a dynamic environment. The role involves engaging with customers, diagnosing vehicle issues, and providing expert advice while fostering a positive work atmosphere. Opportunities for career growth and comprehensive training are available.

Benefits

Access to comprehensive training and courses through Go Auto U.

Earn a 10% annual return, up to 16%, based on company profits.

Enjoy three weeks vacation after one year.

Comprehensive healthcare benefits, including dental.

Opportunities for promotion within our promote-from-within culture.

Join a positive, collaborative team.

Participate in charitable initiatives.

Build a lifelong career with us.

Qualifications

• Passion for cars and enthusiasm to excite customers.
• Excellent communication skills to engage customers effectively.
• Strong problem-solving skills for diagnosing and resolving vehicle issues.

Responsibilities

• Greet customers warmly and diagnose vehicle issues effectively.
• Explain technical information clearly to customers.
• Keep customers informed about their vehicle's status.

Skills

Communication

Problem-Solving

Organizational Skills

Job description

Job Description

Are you a car enthusiast with a passion for delivering excellent customer service? Do you thrive in a dynamic, fast-paced environment? We are seeking an enthusiastic and knowledgeable Automotive Service Advisor to join our team. If you're looking to advance your career and enjoy a lively work atmosphere, this is the opportunity for you!

Responsibilities:

1. Greet customers warmly and with genuine interest in their automotive needs.
2. Listen carefully to customer concerns and diagnose vehicle issues effectively.
3. Ask insightful questions to understand problems thoroughly while maintaining a friendly atmosphere.
4. Explain technical information clearly to customers, making complex concepts understandable.
5. Work closely with technicians to provide accurate estimates and recommend suitable services.
6. Keep customers informed about their vehicle's status and resolve any issues promptly.
7. Handle multiple tasks efficiently, including phone inquiries, walk-ins, and customer interactions.
8. Build lasting relationships with customers, fostering loyalty and trust.
9. Stay updated on the latest automotive trends and technologies to provide expert advice.
10. Demonstrate reliability, teamwork, and a helpful attitude to contribute to a positive work environment.

Requirements:

1. Passion for cars and enthusiasm to excite customers.
2. Excellent communication skills to engage customers effectively.
3. Ability to remain calm and professional under pressure.
4. Strong problem-solving skills for diagnosing and resolving vehicle issues.
5. Organizational skills to manage workflow efficiently.
6. Proficiency with computers for estimating and service documentation.
7. Valid driver's license.
8. Previous experience as an Automotive Service Advisor or extensive knowledge of automotive services is preferred.

Perks:

• Training and Development: Access to comprehensive training and courses through Go Auto U.
• Employee Investment Program: Earn a 10% annual return, up to 16%, based on company profits.
• Vacation: Enjoy three weeks after one year, four weeks after five years, and five weeks after ten years of service.
• Health and Dental: Comprehensive healthcare benefits, including dental and health spending accounts.
• Career Growth: Opportunities for promotion within our promote-from-within culture.
• Team Environment: Join a positive, collaborative team that values support and camaraderie.
• Community Involvement: Participate in charitable initiatives like supporting the Kids with Cancer Society.
• Career Development: Build a lifelong career with us, with many success stories to inspire you.

Join Go Auto and accelerate your career—apply today!