Service Advisor (Edmonton, Heritage)

FOUNTAIN TIRE; Edmonton; On-site; CAD 50,000 - 60,000; Full time

Job summary

Join FOUNTAIN TIRE as a Service Advisor in Edmonton, where you'll manage work orders and enhance customer satisfaction. Enjoy competitive compensation, excellent benefits, and a supportive team environment with opportunities for training and advancement. Bring your automotive experience and customer service skills to a leading company in the industry.

Benefits

Comprehensive health, dental, and vision benefits

RRSP program with company matching

Training programs and opportunities for advancement

Great discounts on tires and services

Qualifications

• Experience in automotive repair or tire industry is an asset.
• Must possess a valid driver’s license.
• Must provide a satisfactory Driver’s Abstract.

Responsibilities

• Create work orders and communicate with technicians.
• Provide service quotes and obtain customer authorization.
• Conduct customer satisfaction follow-ups.

Skills

Customer Service

Effective Listening

Communication

Job description

Overview

Fountain Tire (Edmonton, Heritage), an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as a Service Advisor!

At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy some great benefits:

Whatis in it for you?

• Competitive compensation starting at $50,000 per year
• Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
• We will develop your skills and certifications with our excellent training program & opportunity for advancement
• The opportunity to work with an excellent team and great customers
• Regular full-time day shifts: Tuesday to Saturday schedule
• Great discounts for you and your family on tires, parts and mechanical services

Primary Responsibilities:

• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts

What does it take to get on track?

• Experience in the automotive repair industry or tire industry is an asset
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of passenger, light truck and, specialty tires and mechanical services
• Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
• Excellent customer service and a great attitude are a must
• A team player who takes pride in their work

At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow. If you are interested apply in-store or online today!