Service Advisor (Dryden)

FOUNTAIN TIRE; Dryden; On-site; CAD 30,000 - 60,000; Full time

Job summary

Fountain Tire Dryden is seeking a dedicated Service Advisor to join their team. The role includes creating work orders, interacting with customers, and recommending services. Join a supportive team and enjoy competitive pay, comprehensive benefits, training, and opportunities for advancement.

Benefits

Comprehensive health, dental, and vision benefits

RRSP program with company matching

Regular day shifts

Great discounts for employees on tires and services

Qualifications

• 1 to 2 years of retail customer relations or customer service experience.
• Background in retail mechanical service required.
• Experience in the automotive repair or tire industry is an asset.

Responsibilities

• Create work orders and communicate with technicians.
• Provide service quotes and finalize sales.
• Ensure accurate billing and assist in inventory management.

Skills

Effective listening

Customer service

Team player

Job description

Overview

Fountain Tire Dryden, an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as a Service Advisor.

At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy some great benefits:

Whatis in it for you?

• Competitive compensation: $20 - $25+ per hour/year based on experience
• Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
• We will develop your skills and certifications with our excellent training program & opportunity for advancement
• The opportunity to work with an excellent team and great customers
• Regular day shifts
• Great discounts for you and your family on tires, parts and mechanical services

Primary Responsibilities:

• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts

What does it take to get on track?

• Background in Retail Mechanical Service required

• 1 to 2 years of retail Customer Relations and or Customer Service.

• Experience in the automotive repair industry or tire industry is an asset
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of passenger, light truck and, specialty tires and mechanical services
• Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
• Excellent customer service and a great attitude are a must
• A team player who takes pride in their work

At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow. If you are interested apply in-store or online today!