Service Advisor Dilawri Group of Companies - Alberta Region Calgary, AB, AB

Dilawri Group of Companies; Calgary; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading automotive group in Canada is seeking a passionate Service Advisor to join their Calgary team. The role involves customer interaction, advising on maintenance, and ensuring smooth operations in the service department. The ideal candidate will have 2+ years of experience, excellent communication skills, and a strong customer service focus. Join a company that values growth and offers competitive benefits.

Benefits

Competitive salary

Pension plan

Benefits package

Opportunities for career growth

Inclusive work environment

Qualifications

• Minimum of 2+ years of experience as a Service Advisor in the automotive industry.
• Excellent written and oral communication skills.
• Strong organizational skills and ability to prioritize tasks.

Responsibilities

• Welcome customers and gather information for vehicle repairs.
• Advise customers on maintenance schedules and sell services.
• Document repair orders and verify customer information.

Skills

Customer Service

Communication

Organizational Skills

Problem Solving

Tools

CDK

Dealer-FX

Job description

Dilawri Group of Companies is Canada's largest automotive group, representing over 35 brands at more than 80 franchised dealerships. We are dedicated to providing exceptional customer service and fostering a culture of innovation and excellence. Join our team and become part of an organization that values people, performance, and community.

ABOUT THE ROLE

We are looking for a Service Advisor to join our team at Dilawri Group. The successful candidate is someone who is passionate about the automotive industry and eager to contribute to our growing team.

Key Responsibilities:

1. Welcome customers and gather the required information to identify the vehicle repair and maintenance work needed.
2. Advise customers on maintenance schedules, explain the importance of maintenance based on manufacturers' recommendations, sell services, understand and apply factory and aftermarket warranties. Recommend additional services based on vehicle history, time, and mileage, and provide the finance office with warranty expiration information.
3. Document and complete a repair order, verifying customer information, preferred method of contact, vehicle information, concerns, and providing an accurate detailed price estimate. Conduct vehicle walk-around, check vehicle history for open recalls and campaigns, and inform the customer about the expected timeframe for completion.
4. Obtain pre-authorization costs, parts availability, and payments.
5. Verify the scope of warranty coverage prior to work being done and ensure appropriate approvals are obtained.
6. Monitor the progress of work and keep customers informed regarding the status of their vehicle.
7. Review CSI monthly scores and daily performance.
8. Utilize CDK and Dealer-FX on all customer pay repair orders and accurately order parts.
9. Prepare and explain the work and charges to the customer.
10. Perform other duties as assigned by management.

About You

1. Minimum of 2+ years of experience as a Service Advisor in the automotive industry.
2. Excellent written and oral communication skills with a focus on customer service.
3. Ability to interpret customer descriptions of vehicle problems and translate them into clear instructions for technicians.
4. Strong organizational skills and the ability to prioritize tasks effectively.
5. Capability to handle customer concerns or complaints professionally.
6. Good understanding of brand, maintenance, and warranty requirements.
7. Proficient in computer use and quick to learn new programs.
8. Previous experience with CDK and/or Dealer-FX is considered an asset.

What We Offer

• Competitive salary, pension plan, and benefits package.
• Opportunities for career growth and development.
• An inclusive and supportive work environment.

If you are seeking an opportunity to grow your career while adding value to our team, this role is for you. We invite you to submit your resume, in confidence, for our review and consideration.

Dilawri Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Dilawri Group of Companies - Alberta Region