Service Advisor/Conseiller en Service

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Vision Ford is looking for a Bilingual Service Advisor. The Service Advisor's role is to be the dealership's first line of customer service. We are seeking a polite, friendly, and well-mannered individual to represent our company and the Vision Ford brand.

Why Work with Us?

Vision Ford is committed to investing in our employees through training programs and a great work environment, plus:

• Competitive Wages
• Group Benefit Plan including health, dental, vision, life insurance, that begin on your first day
• Employee discounts on cars and furniture
• Pension Plan

Responsibilities

• Be the first-point of contact for customers in the Service Department
• Sell products or services that will maintain vehicles
• Schedule the work for technicians, in the service shop
• Discuss with customers the recommended or required services for their vehicle
• Gather information on vehicle condition from the technicians in order to inform the customer on recommended or urgently required services
• Explaining the benefits of services and the potential outcomes of delaying repairs to customers

Qualifications

• Must be able to speak in English and French
• High school diploma, or equivalent, is required
• A minimum of 2 years experience in customer service or sale
• Must be able to write in English
• Must have a valid driver's licenses and a clean driver's abstract
• Strong customer service skills, and problem solving skills