Service Advisor – Broadmead Village

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada’s most iconic and trusted companies? We’re 100 years young and we need you!!

Job summary

The Service Advisor works in a fast-paced Automotive Service Centre environment communicating directly with customers and Service Centre employees, managing customers’ needs and expectations regarding auto service maintenance and repairs.

Benefits:

1. An amazingly friendly team
2. Continued career opportunities
3. Profit-sharing (conditions apply)
4. Employee discount
5. Diverse, inclusive and safe working environment
6. Work-life balance
7. Flexible work hours
8. Ongoing training and learning
9. Scholarship opportunities
10. Reward and recognition program
11. Group benefit plan (conditions apply)
12. On-site parking
13. Public transportation nearby
14. Free coffee
15. Working for an employer that’s involved in the community
16. Working for a locally owned business
17. And much more!!

Responsibilities:

1. Greet, assist and thank customers in a friendly manner, over the phone and in person.
2. Offer professional and knowledgeable advice to build customer trust and loyalty.
3. Listen actively to identify customer’s concerns and problems with regards to repair and maintenance of their vehicle.
4. Prepare work orders and review the estimated costs with the customers.
5. Manage customers’ expectations of when their vehicle will be ready.
6. Act as a liaison between customers and Service Centre employees.
7. Schedule service appointments.
8. Ensure compliance with Health and Safety regulations.

Requirements / Skills

1. Knowledge of automotive mechanic
2. Ability to work shifts (days, evenings, weekends and holidays)
3. Approachable
4. Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
5. Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
6. Strong communication and interpersonal skills
7. Strong computer skills
8. Ability to plan, organize, delegate and follow-up on daily tasks
9. Valid driver’s licence for province of employment
10. Good working knowledge of COSTAR (asset)
11. Experience in a similar role (asset)

Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.

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Are you legally eligible to work in Canada? *
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Do you meet the minimum age required by law to work in this province? *
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Successful completion of a criminal background check, credit check and/or employment reference check may be a requirement for this job role. Are you in agreement with this requirement? *
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What type of employment arrangement are you seeking? *
Full-time Part-time

Indicate your availability to work (select all that apply): *
Weekdays (Mon-Fri) Evenings (5pm-onwards) Weekends (Sat-Sun)

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