service advisor - auto repair

Workday, Inc.; Yukon; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for dedicated individuals passionate about helping customers navigate financial technology challenges. In this dynamic role, you will provide exceptional customer service, engage with clients to understand their needs, and develop effective solutions. You will leverage your extensive experience in Workday Financials to assist clients in optimizing their applications and staying updated with new features. The collaborative environment fosters productivity and allows team members to showcase their strengths while tackling a variety of exciting challenges. If you thrive in a fast-paced setting and are eager to make a difference, this opportunity is perfect for you.

Qualifications

• 5+ years of IT implementation and functional experience in Workday Financials.
• Ability to lead design meetings and manage multiple projects.

Responsibilities

• Provide excellent customer service and understand business requirements.
• Support customers in stabilizing and optimizing their Workday applications.

Skills

Customer Service

Problem Solving

Collaboration

Communication Skills

Financial ERP Systems

Project Management

Education

Bachelor’s degree in Finance

Bachelor’s degree in Accounting

Bachelor’s degree in Economics

Tools

Workday Financials

Job description

We are seeking people who love to help customers overcome Financial technology challenges and who feel rewarded by driving high levels of customer satisfaction. The ideal candidate helps people to understand tough concepts, facilitating collaboration on effective solutions. Our focus is on helping customers to get the most value from their Workday investment through the delivery of a variety of innovative services.

Our team members:

• Expertly and consistently provide excellent customer service
• Engage customers to quickly understand business requirements
• Share their broad experience with industry practices
• Adapt and succeed independently in complicated situations
• Develop and demonstrate system configuration solutions, articulating product capabilities, plus the benefits and risks of design decisions
• Support multiple customers concurrently on short duration projects
• Enjoy the reward of helping customers to be more self-sufficient, to stabilize and optimize their Workday applications and to learn about new features. Team members say the variety of services and unexpected challenges keeps the job exciting and fresh.
• Find that the highly collaborative nature of this team helps them to be productive and to demonstrate their strengths every day
• Partner with an Engagement Manager to deliver services that include:

About You

Basic Qualifications (P4):

• 5 years of IT implementation experience
• 5 years of functional experience in Financials in Workday
• 2 years of software consulting experience

Basic Qualifications (P3):

• 3 years of IT implementation experience
• 3 years of functional experience in Financials in Workday
• 1 year of software consulting experience

Other Qualifications

• Demonstrated ability with one or more of the following areas: Procure to Pay, Supply Chain Management, Banking & Settlement, Contracts to Cash, or Professional Services Automation
• Certified or ability to certify in Workday Financials Products and effectively deploy the solution
• Bachelor’s degree in finance, Accounting or Economics, and/or related experience
• Demonstrates an understanding of Financial ERP systems and processes. Able to gain a detailed understanding of Workday concepts and new feature releases in areas of expertise and cross application features.
• Experience with influencing, interacting, and collaborating with senior leaders, internally and externally.
• Capable of leading and influencing design meetings toward an effective and collaborative outcome
• Ability to deliver and get results while managing to a project plan
• Excellent verbal and written communication skills.
• The ability to work on multiple engagements simultaneously.