service advisor - auto repair

Minimum Requirements

• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years

Work Setting

• Automobile repair services
• Service

Tasks

• Answer written and oral inquiries
• Gather, research and prepare communications material
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, inquiries, and complaints in the delivery of meaningful information and services.
• Receive payments
• Sell merchandise
• Explain procedures, risks, and benefits to clients
• Consult with clients after sale to provide ongoing support

Computer and Technology Knowledge

• Database software
• Internet
• MS Office

Security and Safety

• Criminal record check
• Driver's validity licence check
• Driving record check (abstract)

Transportation/Travel Information

• Own vehicle
• Valid driver's licence

Work Conditions and Physical Capabilities

• Fast-paced environment
• Overtime required
• Work under pressure
• Bending, crouching, kneeling
• Standing for extended periods
• Walking

Personal Suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Ability to multitask