service advisor - auto repair

Government of Canada; Northwestern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A government agency in Northwestern Ontario is seeking a Customer Service Representative. This role involves addressing customer inquiries, managing billing, and ensuring professionalism in service delivery. Candidates should have a secondary school diploma and 1-2 years of experience in customer service. Benefits include health care and dental plans, alongside a supportive work environment.

Benefits

Health care plan

Dental plan

Learning/training paid by employer

Free parking available

Qualifications

• 1-2 years of customer service experience.
• Ability to work under pressure in a fast-paced environment.
• Valid driver's license required.

Responsibilities

• Address customers' complaints or concerns.
• Answer inquiries and provide information to customers.
• Receive payments and arrange for billing.

Skills

Client focus

Excellent oral communication

Excellent written communication

Efficient interpersonal skills

Attention to detail

Education

Secondary (high) school graduation certificate

Tools

Database software

Internet

Google Drive

Electronic mail

Job description

Overview Languages

English

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Relocation costs not covered by employer
• Private sector
• Retail/wholesale establishment/distribution centre
• Business
• Automobile repair services
• Private company, corporation or industry

Responsibilities Tasks

• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Explain the type and cost of services offered
• Receive payments
• Answer clients' inquiries and provide information
• Professionalism in customer service

Experience and specialization Computer and technology knowledge

• Database software
• Internet
• Google Drive
• Electronic mail

Additional information Security and safety

• Criminal record check
• Driving record check (abstract)
• Reference required

Transportation/travel information

• Valid driver's licence

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Judgement
• Ability to multitask
• Dependability
• Honesty

Benefits Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage

Financial benefits

• Bonus
• Commission
• Group insurance benefits
• Life insurance

Long term benefits

• Long-term care insurance

Other benefits

• Free parking available
• Learning/training paid by employer
• Other benefits
• Parking available
• Travel insurance