service advisor - auto repair

Responsibilities

• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, inquiries, and complaints in the delivery of meaningful information and services.
• Sell merchandise

Computer and Technology Knowledge

• Internet
• MS Windows

Transportation/Travel Information

• Own transportation
• Valid driver's licence

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure
• Standing for extended periods

Personal Suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Organized
• Reliability
• Team player