service advisor - auto repair

Red-Line Power Craft Ltd.; Grande Prairie; On-site; CAD 30,000 - 60,000; Full time

Job summary

A service-focused company in Grande Prairie is seeking an Entry Level Operations Customer Service Representative to act as a spokesperson for the organization and handle customer inquiries. The ideal candidate should have excellent communication skills and the ability to multitask. This full-time position offers health benefits, including a dental plan and a health care plan, along with free parking. Applicants must have 7 months to less than 1 year of experience in a similar role.

Benefits

Dental plan

Health care plan

Vision care benefits

Free parking available

Qualifications

• 7 months to less than 1 year of experience.
• Ability to answer written and oral inquiries.
• Experience in maintaining records and statistics.

Responsibilities

• Act as spokesperson for the organization.
• Address customers' complaints or concerns.
• Perform general office duties.

Skills

Attention to detail

Client focus

Excellent oral communication

Excellent written communication

Team player

Education

No degree, certificate or diploma

Job description

3 weeks ago Be among the first 25 applicants

Overview

Languages

English

Education

• No degree, certificate or diploma
  
  

Experience

7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Act as spokesperson for an organization
• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive and log complaints
• Receive payments
• Explain procedures, risks and benefits to clients
• Maintain and manage digital database
• Answer clients' inquiries and provide information
  
  

Supervision

• 1 to 2 people
  
  

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Repetitive tasks
• Standing for extended periods
• Walking
  
  

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Quick learner
  
  

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits
  
  

Other Benefits

• Free parking available

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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