service advisor - auto repair

Education: Secondary (high) school graduation certificate

Experience: 2 years to less than 3 years

Work setting:

• Urban area
• Willing to relocate
• Automobile repair services

Tasks:

• Advise clients on advertising or sales promotion strategies
• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Receive and log complaints
• Receive credit and employment applications
• Receive payments
• Sell merchandise
• Explain procedures, risks and benefits to clients
• Consult with clients after sale to provide ongoing support

Computer and technology knowledge:

• Internet
• MS Excel
• MS Outlook
• MS Word
• MS PowerPoint
• MS Office
• Social Media

Security and safety:

• Criminal record check
• Driver's validity licence check
• Driving record check (abstract)

Transportation / travel information:

• Own vehicle
• Valid driver's licence

Work conditions and physical capabilities:

• Fast-paced environment
• Work under pressure
• Bending, crouching, kneeling
• Standing for extended periods
• Walking

Personal suitability:

• Punctuality
• Client focus
• Efficient interpersonal skills
• Organized
• Reliability
• Team player
• Initiative
• Ability to multitask
• Quick learner

Are you available for the advertised start date?

Are you currently legally able to work in Canada?

Are you willing to relocate for this position?

Do you currently reside in proximity to the advertised location?

Do you have previous experience in this field of employment?

What is the highest level of study you have completed?