Service Advisor - Americana at Brand

United States of Aritzia; Glendale; On-site; CAD 28,000 - 55,000; Full time

Benefits offered by this job

Product Discount

Baby Leave Program

Aritzia Virtual Wellness

A-OK Cafe

Job summary

Aritzia is seeking a Service Advisor to welcome clients at the Service Counter, connect them with the right products, and ensure a smooth flow of activity. You will curate presentation from prep to packaging to create an Everyday Luxury opening experience.

You will also drive accurate transactions, capture client information, and support daily Service Counter operations. This role offers growth within a premium brand and a collaborative team environment.

Qualifications

• A genuine personal style aligned with Everyday Luxury ethos.
• Willingness to learn and apply our Values and Leadership principles.
• Strong collaboration with cross-functional teams.
• Commitment to quality and delivering value to the business.

Responsibilities

• Support the client journey at the Service Counter, welcoming clients and matching them to the right products and counter to maintain a steady, timely flow.
• Curate the product presentation from preparation through packaging for an Everyday Luxury opening experience.
• Drive transactional excellence through accurate, efficient transactions and complete client capture.
• Support the Service Counter to enable seamless day-to-day execution.

Skills

Personal style

Values & leadership

Cross-functional collaboration

Quality focus

Job description

THE BUSINESS

We are Everyday Luxury™. It's what we do and how we do it - together. It's working alongside world-class talent in pursuit of world-class results. It's maximizing your potential in a high-performance culture. It's knowing that wherever you are, you belong. It's elevating your world - and the world of those who love and will love Aritzia. It's You. And an endless runway of opportunity.

THE TEAM

The mission of the Service Department is to deliver highly efficient and elevated Service Counter experiences.

THE OPPORTUNITY

Aritzia is growing and our Service Department is growing with it. This is a unique opportunity to be part of the team responsible for delivering highly elevated service that fosters loyal, enduring relationships with our Clients. As the Service Advisor, you will ensure that every Service Counter interaction leaves a lasting Everyday Luxury impression by executing transactions with precision and elevated care. With the skills you gain in this role, the opportunities are endless - from a rewarding career in Service to continued growth and development with Aritzia.

THE ROLE

• Support the client journey at the Service Counter, welcoming clients and seamlessly matching them to the right products and counter to maintain a steady, timely flow


• Curate the product presentation from preparation through packaging for an Everyday Luxury opening experience


• Drive transactional excellence through accurate, efficient transactions and complete client capture


• Support the Service Counter to enable seamless day-to-day execution

THE QUALIFICATIONS

• An aspirational sense of individual style


• A commitment to learn and apply Aritzia's Values and Business and People Leadership principles


• The ability to collaborate fluently with cross-functional partners


• A commitment to quality and investing in results that add value to the business

THE COMPENSATION

The typical hiring range for this position is $20 - $40 per hour. Aritzia's Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy. Along with aspirational workspaces, elevated employee perks and experiences - we provide it all.

THE PERKS

• Product Discount - Maybe you've heard of our famous product discount? You have now.


• Baby Leave Program - We provide up to 16 weeks of paid time to support you and your growing family.


• Aritzia Virtual Wellness - Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they're physical, mental, social or financial.


• A-OK Cafe - Our world-class cafe located on-site in select boutiques

Equal Employment Opportunity Statement

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Accommodation Statement

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

Recruitment Process Disclaimer

We're committed to making your experience positive and transparent. Please note, our recruiters will only contact you using an @aritzia.com email address. If you receive recruitment-related messages from other domains, please disregard them.