Service Advisor Ajax Nissan-Infiniti Ajax, ON

Drive Auto Group; Ajax; On-site; CAD 40,000 - 70,000; Full time

Job summary

An innovative automotive group is seeking a Service Advisor to enhance customer experiences at Ajax Nissan. In this pivotal role, you'll coordinate the service process, ensuring that each customer feels valued and understood. With a focus on exceptional service, you'll utilize your organizational skills and attention to detail to manage customer interactions and service recommendations. Join a collaborative team that prioritizes employee satisfaction and offers a supportive work environment. If you're passionate about customer service and eager to contribute to a growing organization, this opportunity is perfect for you.

Benefits

Competitive Compensation

Collaborative Team Dynamic

Health and Wellness Initiatives

Community Involvement Activities

Employee Purchase Plans

Company Discounts

Exciting Company Events

Qualifications

• Minimum 1 year experience in a service role, preferably in automotive.
• Confident with customers and able to work in a fast-paced environment.

Responsibilities

• Schedule and arrange efficient diagnosis of reported problems.
• Meet and greet customers in-person or via phone.
• Make repair and preventative maintenance recommendations.

Skills

Customer Service

Attention to Detail

Organizational Skills

CDK Experience

Professional Phone Handling

Education

High School Diploma

Tools

Office Equipment

Computers

Job description

We have a vision of providing unforgettable guest experiences and our guest experience is driven by a dedicated team of employees whose job satisfaction is of equal importance to us.

We believe that every employee plays a pivotal role in our success, and we are dedicated to making each opportunity with us just as rewarding. At Drive Autogroup, you will experience the innovative, creative, and collaborative approach behind all our brands.

Ajax Nissan, a part of Drive Autogroup, is currently seeking a Service Advisor to join their growing team. The Service Advisor is a key member of the Service team responsible for coordinating the service process and experience by assisting customers. Our Company is looking for an individual who takes pride in their work, is organized, reliable, and passionate about providing exceptional service.

Responsibilities

1. Schedule and arrange efficient and accurate diagnosis of reported problems.
2. Meet & greet customers in-person or via the phone.
3. Experience with CDK.
4. Make repair & preventative maintenance recommendations.
5. Follow up with customers to ensure their expectations were met/exceeded.
6. Follow all organizational safety standards.
7. Adaptable to work evening and weekend shifts as needed.
8. Position involves sitting for long periods of time.
9. Involves the use of office equipment and computers for long periods of time.

Qualifications

1. A minimum of 1 year experience.
2. Experience in the automotive industry preferred.
3. Confident approach with customers to understand their needs.
4. Attention to detail and a positive attitude.
5. Ability to work efficiently in a fast-paced environment.
6. Professional phone handling experience.

What we Offer

1. Competitive compensation plans.
2. Collaborative team dynamic and family-like atmosphere.
3. Supportive work environment.
4. Health and wellness initiatives.
5. Community involvement activities.
6. Exciting company events.
7. Employee purchase plans and company discounts.

Your professional journey is more than a series of job titles and responsibilities, and we encourage your application even if you don’t meet all the qualifications. If you’re looking to further your career with a growing organization where you can use your knowledge, skills, and talents, then we are looking forward to hearing from you.

Drive Autogroup is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported. Should you require accommodation or support throughout the recruitment process, we will work with you to meet your needs.