Service Advisor

BCAA; West Kelowna; On-site; CAD 43,000 - 53,000; Full time

Benefits offered by this job

Career development

Flexible benefits

Pension plan

Paid time off

Job summary

BCAA in West Kelowna is seeking a Service Advisor to greet customers, promote insurance products, and tailor coverage to individual needs. You will collaborate with underwriting and support teams to recommend the right plans while pursuing ongoing licensing requirements.

Ideal candidates bring at least two years in sales/service, and are on track to obtain a Level 1 Insurance license within 45 days. BCAA supports training and certification costs.

Qualifications

• Two years of sales and service experience.
• Level 1 Insurance license content required within 45 days (BCAA supports).
• Completion of Autoplan Essentials within 3 months (BCAA covers).

Responsibilities

• Greet customers in person and over the phone to promote BCAA insurance products and services.
• Collaborate with Support Teams and Underwriting to recommend the right coverage.
• Identify cost-saving opportunities to support customers’ life events and needs.
• Work with teammates to provide exceptional service and meet sales goals.
• Pursue Insurance Advisor knowledge through BCAA training and licensing updates.

Skills

Sales experience

Customer service

MS Office

Job description

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Service Advisor based in our West Kelowna Service Location!

As a Service Advisor ,you’llbe one of the firstpeopleourcustomersmeetwhenthey’reseekingadvice to protect their homes, travel the world,and ensurethey’resafe on BC’sroads.You’llmeet their needs byrecommendingmembershipsor travel and auto insurance.

Being a Service Advisor is your first steptowardsarewardingcareerwith BCAA.Your enthusiasm for creatingsignaturecustomerexperiences shines througheachinteraction,building loyal,long-lastingrelationships that enableBCAA to be one of the most trusted organizations in British Columbia.

Who you are:

• A life-long learner!You’reopen to learning new concepts and new ways of working.On-the-job trainingis available,with support from a network of leaders and colleagues.
• A problem solver who lovesa challenge. Organized yet flexible, you thrive in a workplace where no two days are the same.
• You work well under pressure. Youcan balancemultiple priorities while keeping calm and polite in a fast-paced environment.
• Ateammatewho loves helping others and contributing to your community.Making a difference in someone’s day makes your day too!

During a typical day, you will:

• Greet ourcustomersin person and over the phone topromote BCAA insurance products and services to best fit their lives, including new memberships, travel insurance, ICBC and optional auto insurance.
• Collaborate with BCAA Support Teams and Underwriting to recommend the right coverage for our customers
• Identifycost-saving opportunities tosupport our customers’ life events and future needs.
• Worktogetherwith team members to provide exceptional customer service andmeet sales goals
• Increase your industry knowledge andexpertisetowardsbecomingan Insurance Advisor.You’llparticipatein BCAA’s training courses,maintainyourannual licensing requirements,and keep up to date with the latest products and service offerings in a supportive environment.

What you bring:

• At least two years’ experience in asales andservice environment
• Level 1Insurance license(ora commitment tosecureyour licensewithin your first45 daysthroughBCAA).BCAA will provide time and cover the cost.
• CompletionofAutoplanEssentials(ora commitmenttocompletewithin your first three monthsthroughBCAA.)BCAA will provide time and cover the cost.
• Limited history of Errors & Omissions and in good standing with the Insurance Council of BC.
• Comfortable using technology, includingworkingknowledge of MS Office (Word, Excel, PowerPoint, Outlook)
• Bonus qualifications! CAIB certification,knowledge of ICBC systems,and ability to speak other languages aside from English.

The salary range for this position is $42,516.72to $53,145.96and isdeterminedviajob-related knowledge, skills, experience, certifications, marketdemandand internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 21.5%.

What we offer:

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
• Career and personal development to help you grow and reach your goals.
• Incentives that recognize team and individual sales and performance.
• Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
• A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact [e-mail].