Service Advisor

Midas; Victoria; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading automotive service provider is seeking a Service Advisor to support shop optimization and deliver exceptional customer service. The role involves developing estimates, interpreting inspection results, and promoting retail sales while maximizing safety in the shop. Ideal candidates will have a general automotive knowledge, strong communication skills, and the ability to work a flexible schedule.

Qualifications

• 1 year experience in the automotive industry.
• Valid driver’s license.
• Ability to work a flexible schedule including weekends, evenings, and holidays.

Responsibilities

• Develop and present estimates, source parts and sell jobs to customers.
• Interpret inspection results and present results to customers.
• Deliver superior customer service while listening and consulting customers.
• Contribute to the effectiveness of peers to promote success.
• Increase and optimize retail sales and shop profitability.
• Maximize safety and well-being of shop employees.

Skills

General automotive knowledge

Excellent customer service skills

Good communication skills

Team-building skills

Job description

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. Responsibilities The Service Advisor supports the Shop Manager in the optimization of the shop’s retail sales and profitability while delivering superior customer service, including:

• Develop and present estimates, source parts and sell jobs to customers
• Interpret inspection results (working with Technician) and present results to customers
• Deliver superior customer service while listening and consulting customers
• Contributing to the effectiveness of peers to promote success
• Increase and optimize retail sales and shop profitability, achieving or exceeding shop objectives and goals
• Maximize the safety and well-being of the shop employees and to be a good corporate citizen in the communities within which the shop operates

Qualifications

• General automotive knowledge
• 1 year experience in the automotive industry
• Excellent customer service skills
• Good communication skills
• Team-building skills
• Valid driver’s license
• Ability to work a flexible schedule including weekends, evenings, and holidays