Service Advisor

BMW Toronto; Toronto; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player in luxury automobiles is seeking a motivated Service Advisor to join their dynamic team. This role offers a competitive salary and bonuses in a fast-paced environment where client satisfaction is paramount. You will be responsible for providing exceptional service to customers, ensuring their needs are met while promoting required services and maintaining communication throughout the service process. With a strong emphasis on teamwork and a positive work culture, this opportunity is perfect for those who thrive in a customer-focused setting and are eager to contribute to a prestigious brand's reputation.

Benefits

Salary Based Pay Plan plus Bonuses

A Great Working Environment

Drive Your Brand Incentive

Team Outings

Health, Dental and Life Insurance

Profit Sharing Opportunities

Family Run and Owned Dealership

Qualifications

• Minimum 2 years experience as a Service Advisor is required.
• Exceptional client service skills are essential for this role.

Responsibilities

• Greet customers professionally and review vehicle data for service.
• Document client concerns and keep clients updated on vehicle status.
• Ensure all repair orders are closed promptly after service.

Skills

Positive & Friendly Attitude

Exceptional Client Experience

Follow-up and Follow-through Skills

Selling Luxury Products and Services

Service Advisor Experience

Job description

Would you like to be a part of one of the country's premier luxury car dealerships? Are you looking for an opportunity to be appreciated and involved in your career? Would you like to work in a dynamic, fast-paced environment? If so, BMW Toronto is the place for you!

BMW Toronto is a large, busy downtown luxury car dealer looking for a highly motivated, experienced service advisor with a competitive edge; one who enjoys going the extra mile for your customers and thrives on being a part of a strong, professional team.

We offer:

• Salary Based Pay Plan plus Bonuses
• A Great Working Environment
• Drive Your Brand Incentive
• Team Outings
• Health, Dental and Life Insurance; Profit Sharing Opportunities
• A Family Run and Owned Dealership

You need:

• A Positive & Friendly Attitude
• A Strong Desire to Provide an Exceptional Client Experience
• Excellent Follow-up and Follow-through Skills to Ensure Client Satisfaction
• To be Completely Comfortable selling Luxury Products and Services
• Minimum 2 years experience as a Service Advisor

Specific job functions:

• Greet customers as they come in for service in a friendly and professional manner
• Review history & current vehicle data to promote required service & recommendations, including monthly specials
• Accurately document client concerns, initial costs and contact information on the repair order
• Keep clients updated with vehicle status
• Accurately report diagnostics and estimates to the customer
• Document approved repairs and update promise times
• Review all written notes and charges on the invoice once repairs are completed and prior to billing
• Review and ensure all open RO's are closed as quickly as possible
• Perform other duties related to skills and experience as required by management

At BMW Toronto, we are always interested in hearing from talented, motivated individuals interested in exploring potential careers at our company. If you are One of the Best and Want to join Our Team - apply today!