Service Advisor

Marino's Auto Group; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

Marino’s Auto Group is seeking a Service Advisor to provide exceptional customer service at their Etobicoke location. The role involves assisting customers, updating them on vehicle repairs, and ensuring a positive experience. Candidates should possess solid experience in customer service and effective interpersonal skills.

Benefits

Competitive benefits and compensation plan

Mentorship and ongoing training

Family-like culture and camaraderie

Inclusivity and respect for all individuals

Qualifications

• 1-2 years of customer service experience required.
• Experience as a Service Advisor is a plus.
• Valid G class driver's license and clean driving abstract required.

Responsibilities

• Assist customers with their service appointments.
• Keep customers updated on vehicle repair progress.
• Follow up to ensure customer satisfaction.

Skills

Customer Service

Teamwork

Attention to Detail

Time Management

Education

High School Diploma

Tools

DMS (PBS)

Job description

Are you customer service oriented? Do you have a high attention to detail? Are you looking to start an exciting new career in the automotive industry? Marino’s Automotive Group is looking for a Service Advisor at Marino's Auto Group in Etobicoke!

The Service Advisor will be assisting all incoming customers attending their service appointments at Marino's Auto Group. You will be responsible for providing high-level quality customer service by ensuring all guests have an enjoyable experience at Marino's Auto Group. You will be liaising with the Technicians to ensure that you are keeping customers up to date regarding their service appointments. If you are a team player, have a passion for customer service, an ability to stay organized, and strong time management skills, then this role is for you!

Job Duties :

• Work with customers to understand their needs.
• Work with customers to answer questions or concerns.
• Ensure that customer vehicle are adequately cared for and keep the customer updated on the progress of their repairs.
• Complete a follow up to ensure that customers have no additional questions about the repair of their vehicle.
• Additional duties assigned.

Successful Candidates Possess :

• 1-2 years of customer service experience.
• Experience with DMS - specifically PBS - considered an asset
• Service Advisor experience is considered an asset.
• The desire to provide a high level of customer service.
• Ability to lift, lower, hold and carry up to 50 pounds.
• Possess a valid driver’s license and a clean driving record.
• Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.
• Self-motiving with excellent work ethic.
• Loves a fast-paced environment.
• A valid G class driver's license and a clean driving abstract.

Why Work for Marino’s Automotive Group :

• A competitive benefits and compensation plan.
• A leadership team that believes personal growth, mentorship, ongoing training and support.
• As a family owned and operated organization servicing the GTA for 50 years, we have a family-like culture, where camaraderie and a sense of belonging make our workplace feel like a second home.
• A culture of inclusivity where every individual's unique perspective is valued and respected.
• We embrace a customer-centric culture, where every decision and action is guided by our commitment to providing exceptional service.

Marino’s Auto Group is committed to providing equal employment opportunities to all individuals, regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace.

We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.