Service Advisor

Eurotechnik; Sarnia; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player in automotive repair is on the lookout for a customer service expert who thrives in a dynamic environment. This role requires exceptional people skills and problem-solving abilities to ensure customer satisfaction. You will interact with clients to identify their vehicle needs, communicate effectively with technicians, and manage customer visits. Enjoy a rewarding career with a fun team that values your contributions and offers competitive pay without weekend work. If you're passionate about helping others and want to grow both personally and professionally, this opportunity is perfect for you!

Qualifications

• Proven customer service experience and automotive knowledge.
• Exemplary problem-solving skills and a positive attitude.

Responsibilities

• Interact with customers to identify vehicle needs and communicate them to technicians.
• Order parts, prepare estimates, and schedule customer visits.

Skills

Customer Service Experience

Problem-Solving Skills

Communication Skills

Automotive Experience

Positive Attitude

Education

Valid Driver's License

Job description

Are you a people person? Are you often referred as someone who “never meets a stranger?”

Are you also a problem solver? Can you tell when issues are going to arise and already have solutions ready?

Then we want to talk to you!

Eurotechnik German Automotive Repair is looking for a customer service ninja with exceptional people skills who likes to work in a fast-paced environment with a fun and friendly team. We truly love our customers and are seeking to add someone to our amazing team who cares about maintaining our amazing reputation (go ahead, Google us), and also likes to be paid very well and enjoys not working on weekends.

Our ideal candidate has:

1. Proven customer service experience
2. Automotive experience
3. Great attitude
4. Exemplary problem-solving skills
5. A want to grow both personally and professionally
6. Ability to clearly communicate with customers and teammates both verbally and in writing
7. Valid Driver's License

Responsibilities and Duties:
Interacting with customers to identify their vehicle's needs, communicating vehicle needs to technicians, ordering parts, preparing estimates and presenting to customers, scheduling customer visits, interpreting vehicle health reports, answering phones, and following up with customers to ensure satisfaction.