Service Advisor

J.D. Irving, Limited; Saint John; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a passionate Service Advisor to join their team in Saint John. This role is crucial for delivering exceptional customer service in the heavy truck industry. You will welcome customers, manage repair orders, and ensure a smooth workflow in the service department. The company offers a comprehensive benefits package, including competitive wages, bonuses, and excellent training programs. If you thrive in a fast-paced environment and have a knack for multitasking, this opportunity is perfect for you to make a significant impact in a supportive and dynamic workplace.

Benefits

Competitive wages

Quarterly bonus

Registered retirement savings plan

Health, dental, vision benefits

Life insurance

Disability benefits

Paid vacation

Paid sick time

Shift premiums

Fitness reimbursement program

Qualifications

• Experience as a service advisor in the heavy truck industry preferred.
• Knowledge of MS Office and shop software is essential.

Responsibilities

• Welcome customers and open repair orders as needed.
• Assist in prioritizing work and completing repairs.
• Present and explain repair invoices to customers.

Skills

Customer Service

Multitasking

Bilingualism

Tools

MS Office Suite

CDK or other shop software

Job description

We currently have an opening for a Service Advisor for our Saint John location. The successful candidate will need to be an enthusiastic, highly motivated individual who is passionate about providing excellent customer service.

We Offer:

• Competitive wages
• Quarterly bonus
• Registered retirement savings plan with company match
• Health, dental, vision and prescription benefits
• Life insurance
• Disability benefits
• Maternity leave top up program
• Paid vacation
• Paid sick time
• Shift premiums
• Fitness reimbursement program
• Paid training
• Clothing allowance program
• Employee recognition program
• Company discounts
• Excellent training programs

Qualifications:

• Experience as a service advisor in heavy truck industry preferred.
• Heavy equipment or automotive experience will be considered an asset.
• Knowledge of MS Office suite, CDK or other shop software.
• Bilingualism would be an asset.
• Capable of multitasking.

Responsibilities:

• Welcome customers to the branch, acquire information and open repair orders as required.
• Assist in assigning priority of work and time to complete repairs.
• Record and file all documents related to repair orders, including getting background info from technicians for warranty purposes.
• Close repair orders.
• Present and explain repair invoices to customers.
• Ensure invoices are paid or placed on account prior to releasing vehicles.