Service Advisor

Myers Infiniti; Ottawa; On-site; CAD 40,000 - 55,000; Full time

Job summary

Myers Infiniti, a leading automotive group in Ottawa, seeks a dedicated Customer Service Representative to enhance vehicle maintenance communication and customer satisfaction. This role involves effective collaboration with technicians and clients, ensuring efficient appointment scheduling and high-quality service delivery. Ideal candidates will possess automotive industry experience and a strong commitment to exceptional customer service, contributing to a supportive community-focused environment.

Benefits

Bonus incentive plans

Career mobility opportunities

Flexible benefits

Paid leaves

Commission packages

Good work/life balance

Health and well-being initiatives

Ongoing training and development

Qualifications

• Experience in the automotive industry is essential.
• Knowledge of Reynolds and Reynolds system is a considerable asset.
• Strong desire to deliver excellent customer service.

Responsibilities

• Communicate with technicians to ensure job completion.
• Advise customers on vehicle care and maintenance importance.
• Schedule service appointments efficiently.

Skills

Customer Service

Attention to Detail

Effective Communication

Listening Skills

Education

Experience in the Automotive Industry

Knowledge of Reynolds and Reynolds

Job description

Job Description

About Myers

Myers Automotive Group is dedicated to serving Ottawa. Our team consists of your friends and neighbors—parents, sports enthusiasts, volunteers, and community sponsors. We are committed to making a positive impact locally, supporting teams and charity events, and fostering a strong community connection.

Our reputation has been built over generations, starting with our founder Hank Mews in 1975, followed by his sons Harry and Rob in 2003. Each leader has maintained a commitment to Ottawa, leading to the growth of Myers Automotive Group into a robust enterprise with 16 dealerships and 3 CARSTAR collision centers, employing nearly 1,000 staff members.

What you will do:

• Communicate effectively with technicians to ensure proper completion of jobs.
• Advise customers on vehicle care and the importance of regular maintenance.
• Schedule service appointments efficiently.
• Assist in resolving customer inquiries and complaints.
• Monitor the progress of repair orders throughout the day, updating customers on any changes in estimates or completion times.
• Handle phone inquiries regarding work status and appointments, returning messages promptly.

For this role, come equipped with:

• Experience in the automotive industry.
• Knowledge of Reynolds and Reynolds system is a definite asset.
• Attention to detail.
• A strong desire to deliver excellent customer service and work well in a team.
• Excellent listening skills.

Please note: In addition to the base salary, Myers offers a comprehensive and competitive rewards package that includes:

• Bonus incentive plans (where applicable)
• Career mobility opportunities
• Flexible benefits
• Paid leaves
• Commission packages (where applicable)
• Good work/life balance
• Health and well-being initiatives
• Ongoing training and development

Don't meet every single criterion? At Myers, we value the right fit for our team over a strict checklist. We encourage applications from individuals with diverse backgrounds and experiences.