Service Advisor

Myers Kanata Hyundai; Ottawa; On-site; CAD 40,000 - 60,000; Full time

Job summary

A local automotive service center in Ottawa is looking for a dedicated individual to join their team. You will communicate with technicians, advise customers, and manage service appointments to enhance customer satisfaction. The ideal candidate has experience in the automotive industry and a strong commitment to customer service. Competitive salary and benefits are offered, along with opportunities for career growth.

Benefits

Bonus incentive plans

Career growth opportunities

Flexible benefits

Paid leaves

Commission packages

Work-life balance

Health and well-being initiatives

Ongoing training

Qualifications

• Experience in the automotive industry is required.
• Knowledge of Reynolds and Reynolds system is a plus.
• Attention to detail and strong listening skills are essential.
• Must demonstrate commitment to excellent customer service and teamwork.

Responsibilities

• Communicate with technicians to ensure jobs are completed properly.
• Advise customers on vehicle care and maintenance.
• Schedule service appointments.
• Assist in resolving customer inquiries and complaints.
• Follow up on repair orders and update customers on changes.

Skills

Experience in the automotive industry

Attention to detail

Strong listening skills

Commitment to excellent customer service

Teamwork

Tools

Reynolds and Reynolds system

Job description

Job Description

About Myers

Myers Automotive Group is dedicated to serving Ottawa. Our team members are your friends and neighbours—our kids go to school together, play sports together, and succeed together. We actively participate in community events, sponsor teams, and volunteer to make a positive impact. We are the community we serve.

Our reputation has been built over generations by attracting the best staff and customers. From our founder Hank Mews in 1975 to his sons Harry and Rob in 2003, each leader has remained committed to Ottawa. This dedication has helped Myers grow into a robust enterprise with 16 dealerships and 3 CARSTAR collision centres, employing nearly 1,000 staff.

Come join our team!

What you will do :

• Communicate with technicians to ensure jobs are completed properly.
• Advise customers on vehicle care and maintenance.
• Schedule service appointments.
• Assist in resolving customer inquiries and complaints.
• Follow up on repair orders throughout the day, updating customers on any changes in estimates or timelines.
• Manage phone inquiries regarding work in progress and appointments, returning messages promptly.

For this role, come equipped with :

• Experience in the automotive industry.
• Knowledge of Reynolds and Reynolds system is a plus.
• Attention to detail.
• A commitment to excellent customer service and teamwork.
• Strong listening skills.

Please note : In addition to the base salary, Myers offers a comprehensive and competitive total rewards package, including:

• Bonus incentive plans (where applicable)
• Career growth opportunities
• Flexible benefits
• Paid leaves
• Commission packages (where applicable)
• Work-life balance
• Health and well-being initiatives
• Ongoing training

We prioritize the right fit over a strict checklist. We encourage applications from individuals whose backgrounds may not align perfectly with every criterion.