Service Advisor

Myers Manotick Dodge; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A local automotive service provider in Ottawa is seeking a service advisor. You will communicate with technicians, advise customers, and schedule appointments. Ideal candidates have automotive experience and strong customer service skills. A knowledge of Reynolds and Reynolds system is a plus. The company offers a competitive rewards package and values the right fit over strict criteria.

Benefits

Bonus incentive plans

Paid leaves

Commission package

Good work/life balance

Robust health & well-being initiatives

Ongoing training

Qualifications

• Experience in the automotive industry.
• Desire to achieve the very best in customer service and teamwork.

Responsibilities

• Communicate with the technicians to ensure the job is done properly.
• Advise customers on the care of their vehicles.
• Schedule service appointments.
• Help find solutions to customer inquiries and complaints.
• Follow up on repair orders and contact customers regarding changes.
• Handle phone inquiries and return messages promptly.

Skills

Customer service

Attention to detail

Automotive knowledge

Tools

Reynolds and Reynolds system

Job description

Myers Automotive Group is all about Ottawa. The people on our team are your friends and neighbours. Our kids go to school together, play sports together, and succeed together. We sit on parents’ councils and volunteer with you to make good things happen. We sponsor teams and charity events. We are the community we serve.

We stand behind a solid reputation that we built the “hard way”: By attracting the best staff and the best customers, from one generation after another. From founder to Hank Mews in 1975, and then to his sons Harry and Rob in 2003, each leader of Myers Automotive Group has unwaveringly committed to Ottawa. This dedication fueled Myers' growth to a robust enterprise with 16 dealerships and 3 CARSTAR collision centres, employing nearly 1,000 staff.

Come join our team!

What you will do :

• Communicate with the technicians to ensure the job is done properly.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles.
• Schedule service appointments.
• Help find solutions to customer inquiries and complaints.
• Follow up on the progress of each repair order during the day, ensuring to contact customers regarding any changes in the estimate or time promised.
• Handle phone inquiries regarding work in process and appointments and return phone messages promptly.

For this role, come equipped with :

• Experience in the automotive industry.
• Knowledge of our Reynolds and Reynolds system is a definite asset.
• Ability to pay attention to detail.
• A desire to achieve the very best in customer service and teamwork.

Please note : In addition to the base salary, Myers proudly offers its employees a comprehensive and competitive total rewards package that features :

• Bonus incentive plans (where applicable)
• Paid leaves
• Commission package (where applicable)
• Good work / life balance
• Robust health & well-being initiatives
• Ongoing training

Don't check off every single bullet point? At Myers, we prioritize the right fit for our organization over a strict checklist of criteria. We encourage applications from individuals whose backgrounds may not perfectly align.

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