Service Advisor

Hunt Club Volkswagen; Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A local automotive dealership in Ontario is seeking an individual to join their team in a customer service role. Responsibilities include scheduling appointments, communicating with technicians, and advising customers on vehicle care. The ideal candidate will have experience in the automotive industry and a strong dedication to customer service. This position offers a comprehensive benefits package including bonuses, paid leaves, and ongoing training.

Benefits

Bonus incentive plans

Paid leaves

Good work/life balance

Robust health & well-being initiatives

Ongoing training

Qualifications

• Experience in the automotive industry.
• Knowledge of PBS DMS system is a definite asset.
• Ability to pay attention to detail.
• A desire to achieve the very best in customer service and teamwork.

Responsibilities

• Communicate with technicians to ensure the job is done properly.
• Advise customers on vehicle maintenance.
• Schedule service appointments.
• Handle customer inquiries and complaints.
• Follow up on repair order progress.

Skills

Customer service skills

Attention to detail

Automotive industry experience

Tools

PBS DMS system

Job description

Myers Automotive Group is all about Ottawa. The people on our team are your friends and neighbours. Our kids go to school together, play sports together, and succeed together. We sit on parents’ councils and volunteer with you to make good things happen. We sponsor teams and charity events. We are the community we serve.

We stand behind a solid reputation that we built the “hard way”: By attracting the best staff and the best customers, from one generation after another. From founder to Hank Mews in 1975, and then to his sons Harry and Rob in 2003, each leader of Myers Automotive Group has unwaveringly committed to Ottawa. This dedication fueled Myers' growth to a robust enterprise with 16 dealerships and 3 CARSTAR collision centres, employing nearly 1,000 staff.

Come join our team!

What you will do :

• Communicate with the technicians to ensure the job is done properly.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles.
• Schedule service appointments.
• Help find solutions to customer inquiries and complaints.
• Follow up on the progress of each repair order during the day, ensuring to contact customers regarding any changes in the estimate or time promised.
• Handle phone inquiries regarding work in process and appointments and return phone messages promptly.

For this role, come equipped with :

• Experience in the automotive industry.
• Knowledge of PBS DMS system is a definite asset.
• Ability to pay attention to detail.
• A desire to achieve the very best in customer service and teamwork.

Please note : In addition to the base salary, Myers proudly offers its employees a comprehensive and competitive total rewards package that features :

• Bonus incentive plans (where applicable)
• Paid leaves
• Commission package (where applicable)
• Good work / life balance
• Robust health & well-being initiatives
• Ongoing training.

Don't check off every single bullet point? At Myers, we prioritize the right fit for our organization over a strict checklist of criteria. We encourage applications from individuals whose backgrounds may not perfectly align.

Qualified applicants can apply in confidence to :

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