SERVICE ADVISOR

Drive Auto Group; Ontario; On-site; CAD 40,000 - 60,000; Full time

Job summary

Drive Auto Group is seeking a dedicated Service Advisor who will be essential in enhancing customer experience and coordinating the service process. The position requires a professional with automotive industry experience, strong customer service skills, and the ability to work in a fast-paced environment. Join a collaborative team offering competitive compensation, health initiatives, and growth opportunities.

Benefits

Competitive compensation plans

Supportive work environment

Health and wellness initiatives

Employee purchase plans and discounts

Qualifications

• Minimum 1 year experience, preferably in automotive.
• Confident in customer interactions and understanding needs.
• Positive attitude is essential.

Responsibilities

• Schedule and facilitate diagnosis of vehicle issues.
• Engage with customers via phone and in person.
• Ensure safety standards are strictly followed.

Skills

Attention to detail

Customer service

Professional phone handling

Efficiency in fast-paced environments

Tools

CDK software

Job description

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Drive Autogroup

We have a vision of providing unforgettable guest experiences, driven by a dedicated team of employees whose job satisfaction is equally important to us.

We believe every employee plays a pivotal role in our success, and we are committed to making each opportunity rewarding. At Drive Autogroup, you will experience an innovative, creative, and collaborative approach across all our brands.

Located in (Location), a part of Drive Autogroup, we are seeking a Service Advisor to join our growing team. The Service Advisor is a key member of the Service team, responsible for coordinating the service process and enhancing customer experience by assisting customers. We are looking for an individual who takes pride in their work, is organized, reliable, and passionate about providing exceptional service.

Responsibilities

• Schedule and arrange efficient diagnosis of reported problems
• Meet & greet customers in-person or via phone
• Experience with CDK software
• Make repair and preventative maintenance recommendations
• Follow up with customers to ensure expectations are met or exceeded
• Follow all safety standards
• Work evening and weekend shifts as needed
• Sit for long periods; use office equipment and computers

Qualifications

• Minimum 1 year experience
• Experience in the automotive industry preferred
• Confident in customer interactions to understand needs
• Attention to detail and positive attitude
• Ability to work efficiently in a fast-paced environment
• Professional phone handling experience

What We Offer

• Competitive compensation plans
• Collaborative, family-like team environment
• Supportive work environment
• Health and wellness initiatives
• Community involvement activities
• Company events
• Employee purchase plans and discounts

We encourage applications even if you don’t meet all qualifications. If you want to grow with us, we look forward to hearing from you.

Drive Autogroup is an equal opportunity employer committed to an inclusive, equitable, and accessible workplace. We will accommodate your needs during the recruitment process.