Service Advisor

TEEMA Solutions Group; Newmarket; On-site; CAD 40,000 - 60,000; Full time

Job summary

An independent automotive dealership in Newmarket is seeking an Experienced Service Advisor to deliver exceptional customer service and manage repair processes. The ideal candidate will have a minimum of 2 years in an automotive setting, strong knowledge of parts and mechanical systems, and excellent communication skills. Join a supportive team with competitive compensation and growth opportunities.

Qualifications

• Proven experience as a Service Advisor in an automotive setting (minimum 2 years required).
• Strong working knowledge of automotive parts and mechanical systems.
• Excellent communication and organizational skills.

Responsibilities

• Be the first point of contact for service customers — in person and by phone.
• Communicate clearly with technicians, clients, and vendors.
• Accurately write repair orders and explain recommended services.
• Source and order parts as needed.
• Coordinate and schedule repair work efficiently.

Skills

Customer service

Communication

Organizational skills

Multitasking

Knowledge of automotive parts

Tools

PBS systems

Job description

Experienced Service Advisor Wanted – Join Our Independent Dealership Team!

Are you passionate about delivering exceptional customer service while working closely with technicians and parts? We’re looking for an Experienced Service Advisor to join our growing independent dealership. If you thrive in a fast-paced shop environment, understand the ins and outs of vehicle mechanics and parts, and love keeping things running smoothly, we want to meet you.

What You’ll Do:

Be the first point of contact for service customers — in person and by phone

Communicate clearly with technicians, clients, and vendors

Accurately write repair orders and explain recommended services

Source and order parts as needed

Coordinate and schedule repair work efficiently

Keep customers informed on the status of their vehicle

Handle estimates, approvals, and billing with transparency and accuracy

Contribute to a team-focused environment and uphold high customer satisfaction

What You Bring:

Proven experience as a Service Advisor in an automotive setting (minimum 2 years required)

Strong working knowledge of automotive parts and mechanical systems

Excellent communication and organizational skills

Ability to multitask and manage workflow in a dynamic environment

Familiarity with PBS systems is a strong asset

A team-player mindset and a customer-first attitude

Why Join Us:

Work with a close-knit, high-performing team that values transparency and professionalism

No brand-specific red tape — we service a wide range of makes and models

A modern service department with strong support from ownership and management

Competitive compensation based on experience

Opportunities for growth as our service department continues to expand