Service Advisor

Midas Auto Experts; Mississauga; On-site; CAD 40,000 - 56,000; Full time

Job summary

A leading automotive service provider is seeking a Service Advisor to join their team. In this role, you will be responsible for enhancing customer experience, optimizing shop profitability, and collaborating effectively with technicians and peers. Ideal candidates will have automotive knowledge, strong customer service skills, and the ability to thrive in a fast-paced environment.

Benefits

Bonus based on performance

Dental insurance

Employee discounts

Free uniforms

Health insurance

Vision insurance

Qualifications

• General automotive knowledge.
• 1 year experience in the automotive industry required.
• Valid driver's license and ability to work flexible hours including weekends and holidays.

Responsibilities

• Support the Shop Manager in optimizing retail sales and profitability.
• Develop and present estimates, source parts, and sell jobs.
• Deliver superior customer service.

Skills

Excellent customer service skills

Good communication skills

Team-building skills

Job description

Benefits:

• Bonus based on performance
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Vision insurance

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

Responsibilities

The Service Advisor supports the Shop Manager in the optimization of the shop’s retail sales and profitability while delivering superior customer service, including:

• Develop and present estimates, source parts and sell jobs to customers
• Interpret inspection results (working with Technician) and present results to customers
• Deliver superior customer service while listening and consulting customers
• Contributing to the effectiveness of peers to promote success
• Increase and optimize retail sales and shop profitability, achieving or exceeding shop objectives and goals
• Maximize the safety and well-being of the shop employees and to be a good corporate citizen in the communities within which the shop operates

Qualifications

• General automotive knowledge
• 1 year experience in the automotive industry
• Excellent customer service skills
• Good communication skills
• Team-building skills
• Valid driver’s license
• Ability to work a flexible schedule including weekends, evenings, and holidays