Service Advisor

Tesla; London; On-site; CAD 40,000 - 60,000; Full time

Job summary

Tesla Motors seeks an experienced Service Advisor to join their service team, responsible for customer interactions regarding vehicle maintenance and repair. The role involves high-level communication skills, technical knowledge, and a commitment to customer service excellence in the rapidly evolving EV industry. Bilingual proficiency in French and English is required.

Qualifications

• Experience in automotive maintenance and repair.
• Operational use of hand power tools and shop tools.
• Ability to establish cooperative relationships with customers.

Responsibilities

• Answer customer inquiries via calls, emails, and in-person.
• Record technical issues accurately in the Dealer Management System.
• Coordinate vehicle detailing prior to customer delivery.

Skills

Customer Service

Technical Acumen

Bilingual (French & English)

Attention to Detail

Education

Valid Class 5, G, or G2 driver's license

Tools

Dealer Management Systems

Outlook

MS Office

Job description

What To Expect
Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess technical acumen but also the ability to provide excellent customer service. If you are interested in joining a world-class service team supporting the latest EV technology, we would love to hear from you.

What You'll Do

1. Answer phone calls, emails, and drive-ins to address customer concerns with the highest level of response and attention.
2. Return missed phone calls and emails within 5 minutes.
3. Determine if the technical issue can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager if needed.
4. Accurately record issues and data into the Dealer Management System, with attention to detail.
5. Conduct transactions within the system; walk customers through corrections and provide summaries.
6. Communicate estimated completion times, provide regular updates, and follow through on each customer vehicle.
7. Coordinate the detailing of every vehicle prior to delivery.

What You'll Bring

• Knowledge of methods, techniques, parts, tools, and materials used in vehicle maintenance and repair.
• Experience in the operational use and maintenance of various hand power tools, shop tools, and automotive and electrical test equipment.
• Understanding of basic automotive repair and servicing techniques.
• Ability to establish and maintain cooperative working relationships with colleagues and the public.
• Bilingual in French and English (French as mother tongue or equivalent proficiency); English communication skills are required for internal and external interactions, document comprehension, and software use.
• Experience with Dealer Management Systems, Outlook, and MS Office.
• Must hold a valid Class 5, G, or G2 driver’s license for Canada.