Service Advisor

Velocity Truck Centres Canada; Langford; On-site; Full time

Job summary

Join Velocity Truck Centres Canada as a Service Advisor and drive your career forward! In this full-time permanent role, you will be the first contact point for customers, responsible for assessing vehicle concerns, managing repair orders, and ensuring exceptional customer service. With a competitive salary of $30-$32 per hour plus bonuses, enjoy a work-life balance with generous vacation time and employer RRSP matching.

Benefits

Attractive Compensation

Generous accrued vacation time

Employer RRSP matching

Company-paid extended health coverage

Responsibilities

• Greet customers and listen to vehicle concerns.
• Conduct inspections and check for recalls.
• Prepare and monitor repair orders.
• Explain estimates and keep customers updated.

Skills

Technical expertise

Knowledge of trucks and parts

Customer service skills

Communication skills

Problem-solving skills

Organizational skills

Time management skills

Ability to work in fast-paced environment

Job description

Drive your career forward with a dynamic role as a Service Advisor!

Position: Service Advisor

Type: Fulltime Permanent

Location: Langford, BC

Compensation: $30.00 - $32.00 / hour, plus a monthly performance-based bonus tied to department results.

Who We Are:

Velocity Truck Centres Canada provides full-service support, including sales, maintenance, parts, collision repair, and financing. Representing top brands like Freightliner, Western Star, Thomas Built, Autocar, and Trailers, we are committed to Speed, Value, and Trust for our customers and employees. With 17 branches across Alberta and British Columbia and over 100 locations worldwide in Canada, the USA, Mexico, and Australia, we offer exciting career growth opportunities and are looking for dedicated professionals to join our team.

What We Offer:

• Attractive Compensation: $30 - $32 / hour, plus a monthly performance-based bonus tied to department results.
• Work-Life Balance: Generous accrued vacation time.
• Financial Security: Plan for the future with employer RRSP matching
• Comprehensive Benefits: Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs.

Position Overview:

Be the first point of contact, providing exceptional service by assessing vehicle concerns, checking recalls, and keeping customers informed. Handle warranty claims, prepare repair orders, and ensure timely repairs. If you have strong communication skills and a passion for customer service, this role is for you! This is a rotational shift working some Saturdays.

Job Duties:

• Greet customers, listen to vehicle concerns, and clarify issues.
• Conduct inspections, check for recalls, and retrieve vehicle details.
• Review maintenance records and service schedules.
• Explain estimates, provide daily updates, and notify customers when repairs are complete.
• Verify warranty and service contract coverage, explaining provisions and exclusions.
• Prepare, enter, and obtain approvals for repair orders.
• Monitor repairs to ensure timely completion.
• Print warranties, repair orders, and issue sublet purchase orders.
• Review completed jobs, collect payments, and close out orders.
• Handle administrative tasks as needed.

Required Skills and Qualifications:

• Proven technical expertise
• Knowledge of trucks and parts
• Excellent customer service skills
• Excellent communication skills
• Excellent problem-solving skills
• Strong organizational skills
• Excellent time management skills
• Able to work in fast pace environment
• Work well with internal and external customers

Velocity Truck Centres is an equal opportunity employer.

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