Service Advisor

AutoIQ; Kitchener; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading automobile service group in Kitchener is seeking a Service Advisor to enhance customer experience by coordinating between customers and technicians, recommending services, and ensuring customer satisfaction. Ideal candidates possess strong problem-solving skills and experience in customer service within the automotive sector. The role offers comprehensive training and a supportive work environment.

Benefits

Comprehensive training and development programs

Competitive compensation

Employee and Family Assistance Program

Qualifications

• Valid driver's license required.
• Experience in the automotive industry preferred.
• Previous retail/customer service experience required.

Responsibilities

• Provide exceptional customer experience.
• Act as a liaison between customers and technicians.
• Recommend services and handle maintenance requests.

Skills

Customer service excellence

Problem-solving skills

Organization and prioritization

Conflict resolution

Education

High School Diploma

Post-secondary education

Job description

Maitland Ford is a proud member of the AutoIQ Dealership Group. We are ambitious, innovative, and forward-thinking, and we strongly believe that our people are our greatest asset. As lifelong students of our craft, we pursue improvement at every turn. We do not settle for “Best” because our quest to improve and grow doesn’t have a finish line.

We are currently seeking a Service Advisor to join our team of customer-focused professionals within our high-volume and process-driven dealership.

Purpose / Summary of Position :

This role is responsible for providing a consistently exceptional customer experience, following established processes and procedures, achieving targeted goals, collaborating with team members, driving sales, and improving efficiencies whenever possible.

The Service Advisor ensures our service customers receive timely, friendly, and efficient service. Acting as a liaison between the customer and technicians, the Service Advisor recommends required services and repairs, handles scheduled maintenance requests, and sells additional services when appropriate. The Advisor aims to ensure the vehicle is fixed right the first time by accurately documenting customer concerns and consulting on scheduled maintenance repairs.

Advisors review root cause and corrective actions with customers during vehicle delivery. They also assist the Service Manager by distributing work, maintaining repair records, supporting promotional activities, monitoring labor inventory, and complying with safety and environmental practices.

Required Qualifications :

Our ideal candidates understand the importance of delivering unparalleled service to demonstrate value to customers. They are:

• Energized by challenges; driven to improve efficiencies, learn, and grow
• Proactive self-starters with a desire for accountability
• Passionate about delivering exceptional customer experiences
• Operate with integrity
• Highly energetic with a positive attitude
• Process-driven with strong organization and prioritization skills
• Excellent problem-solving and conflict resolution abilities
• Committed to follow-through and building relationships

Candidates must possess :

• Valid driver’s license
• Minimum High School Diploma
• Post-secondary education preferred
• Experience in the automotive industry preferred
• Previous retail/customer service experience required

Why AutoIQ?

• Progressive and innovative Auto Group
• Opportunities for career advancement, including ownership paths
• Comprehensive training and development programs
• A fun, collaborative culture based on shared values
• Commitment to an exceptional employee experience
• Supportive work environment
• Full benefits and competitive compensation
• Employee and Family Assistance Program